Domestic Violence Housing Navigator
Job Details
San Pedro Street - Los Angeles, CA
Full Time
$22.12 Hourly
Nonprofit - Social Services

We are seeking a full-time Domestic Violence Housing Navigator to provide landlord engagement, landlord retention, and intensive case management for services to individual women and women with children who are homeless due to domestic violence. The Domestic Violence Housing Program supports women who have experienced domestic violence to get connected to permanent housing. As an advanced case management position the Housing Navigator, will help identify available housing stock in Los Angeles County and assist women with securing permanent housing. This position is part of an interdisciplinary team and provides innovative services that are at the forefront of homeless services. An ideal candidate practices Trauma-Informed Care and approaches case management with a strengths-based approach. This position is a member of the Clinical Department and reports directly to the DV Housing Program Manager.


Essential Functions

  1. Cultivate and maintain positive partnerships with Los Angeles County landlords and property management companies
  2. Provide individualized field-based case management services to a reduced caseload of participants; create individual service plans and bio-psycho-social assessments every 3 months, including goals to ensure housing stability
  3. Hold housing search and/or living skills groups for participants who are newly housed or searching for units
  4. Work closely with Housing Stabilizers to provide housing leads and support for unhoused clients
  5. Host and coordinate quarterly landlord engagement and appreciation events
  6. Advocate for fair housing and safe living conditions for clients
  7. Work with newly housed clients to develop life skills and engagement with community resources once housed
  8. Assist clients in securing housing, basic needs, medical and mental health services including substance abuse treatment when necessary, job training access, and public benefits where eligible
  9. Work to effectively meet clients needs and resolve individual barriers through follow-up , advocacy and collaboration with DWC staff and other community service providers
  10. Process PHA (Public Housing Authorities) voucher applications and maintain collaborative relationships with Los Angeles PHAs
  11. Maintain accurate and timely records of activities, case management notes, and services provided to each client
  12. Collaborate with hospital and clinic settings to ensure continuity of care is developed for clients of the program
  13. Advocate for best practices to ensure that clients retain housing, increase life skills, improve health and mental health
  14. Develop and maintain relationships with clients, staff and local service providers, participate in community meetings pertaining to services benefitting clients, and serve as a representative of DWC at community events
  15. Effective crisis management skills and conflict resolutions skills
  16. Be an ambassador of DWC and its mission and values by participating in community meetings/events
  17. Participate in weekly individual and group supervision, in addition to other agency meetings and trainings as required
  18. Participate in quarterly peer chart reviews by providing and responding to colleague feedback and making necessary corrections in a timely manner
  19. Provide weekly and monthly written reports, and additional reports as assigned
  20. Provide supervision to any volunteers or interns assisting in unit identification or other housing navigation support
  21. Other duties as assigned to support the mission of the organization.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies (I.e. Flexibility, Communication Proficiency, Budget Management, Relationship Management)

  1. Creativity
  2. Flexibility
  3. Empathy
  4. Communication Proficiency
  5. Trauma-informed
  6. Relationship Management
  7. Cultural humility and responsiveness

Supervisory Responsibility
This position does not have supervisory responsibilities.

Work Environment
This job operates in a professional office environment and in the community, including where clients reside. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. The employee must be able to operate a vehicle.

Position Type and Expected Hours of Work
This is a full-time position. Days and hours of work are 8:30am-5pm.

Regular travel throughout Los Angeles County is required in this position.

Work Remotely:




Required Education and Experience 

  1. Bachelor’s degree in social work or related field and strong knowledge of the complexity of poverty and women’s homelessness, domestic violence, mental illness, trauma, substance abuse, health issues, and older adults preferred.
  2. Two years of experience working as a case manager/housing specialist/similar position and knowledge of community resources preferred
  3. Two years of experience providing domestic violence services as a case manager or similar experience preferred
  4. Experience working directly with landlords through property management, real estate or housing navigation services preferred


Required Knowledge/Skills/Position Qualifications

  1. Excellent active listening and crisis intervention skills with ability to exercise and model good judgment.
  2. Strong interpersonal, written and oral communication skills; proven ability to communicate with diverse audiences.
  3. Ability to manage multiple tasks and priorities, including proficiency in balancing direct service responsibilities with effective record keeping.
  4. Strong administrative skills and proficiency in Microsoft Office Suite (Word, Excel, Outlook) required
  5. HMIS or other database management preferred.
  6. 40-Hr Domestic Violence Certification a plus.
  7. Current valid California state driver’s license, insurance, and vehicle with good driving record required.
  8. Lived expertise a plus
  9. Oral and written fluency in Spanish and English a plus.
  10. Cultural humility
  11. Must be a CA resident and live at least 75 miles from the office and must be available for in-person meetings at the DWC offices.
  12. Must provide documentation of a negative COVID-19 test result from the last seven days, on first day of hire.
  13. Must provide documentation of a negative TB test result within the last twelve months, on first day of hire.
  14. You will be required to have received at least the first dose of COVID-19 vaccination to start employment with DWC, and second dose must be received within 30 days from the first day of hire.


Work Authorization/Security Clearance (if applicable)

  1. Criminal background check and clearance required


Downtown Women’s Center provides equal employment opportunities (EEO) to all employees and applicants and actively seeks candidates who reflect the rich diversity of the communities that we serve. We are committed to a work environment that embraces and promotes individuality and inclusion. We believe that diversity and inclusion of varied perspectives, backgrounds, and life experiences is essential to our organization’s effectiveness, and allows us to serve our clients in the respectful, responsive, and understanding way that they deserve. We define diversity in broad terms to include race, ethnicity, age, gender, religion, sexual orientation, gender identity and expression, mental or physical disability, marital status, pregnancy, military and veteran status, medical condition, geography, socio-economic status, and other unique attributes that make us who we are.


Downtown Women’s Center complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.


Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.