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Case Manager - Adult Literacy Education

Job Details

PSP - Bronx, NY
4 Year Degree
As needed.
Nonprofit - Social Services



Case Manager




Salary Range
$45,000 annually


Reports To

Senior Director of Community Schools


Adult Literacy Education (ALE)





May 30, 2023




Summary/ Objective

East Side House Settlement (ESH) is a community resource in the South Bronx. We believe education is the key that enables all people to create economic and civic opportunities for themselves, their families, and the communities.  We seek a dynamic, hard-working, and creative team-player who shares our passion for providing exceptional services to children and families.

Under the supervision of the Senior Director of Community Schools, the Case Manager will be key in the Community School and Workforce staff inter-disciplinary team whose purpose is to provide comprehensive educational and social emotional supports that enable participants to meet their learning, educational and employment goals. A primary focus for the Case Manager is to support our ALE participants throughout their process in the Test of Adult Basic Education (TABE) and Workforce services. The Case Manager will communicate effectively with the Senior Director of Community Schools and Workforce team to coordinate student intake and interviews, tutoring and all other wrap around services needed for participants, who are enrolled in various classes, to succeed.


Essential Functions

Duties and responsibilities include, but are not limited to:

  • Manage a caseload of approximately 50-100 participants per year; divided by cohorts.
  • Maintain ongoing contact with participants on caseload at all phases of the ALE program to track progress; meet individually at least twice per course with every adult participant.
  • Conduct daily attendance outreach and refer participants to support services as needed.
  • Maintain consistent communication with the Instructors and Career Development Specialists to ensure participants career goals are met.
  • Conduct one-on-one and small group counseling sessions with participants that support their academic, career and personal goals.
  • Work as part of an interdisciplinary team with Instructors, Career Development Specialists, and Education and Employment Services Managers in providing onsite/co-location services.
  • Build and maintain Google shared database with case load of participants to track participant progress through career and education goal plans.
  • Participate in relevant departmental meetings, training, case conferences, workshops and other on/off site events.
  • Assist the program management staff in recruiting, interviewing, and maintaining participant records for each cohort of ALE.
  • Consult with teachers and provide feedback to participants on academic performance using a biweekly assessment.
  • Refer participants to academic and support services as needed.
  • Attend administrative meetings, program trainings, and staff development.
  • Educating participants and families about post-secondary options, colleges, the college admissions process, trends, procedures, and testing; advising participants and families as they go through the process and helping participants and families aspire realistically and choose wisely. 
  • Arrange monthly on-site/co-location family literacy events, special events, and extracurricular activities.


Other Duties               

  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.



Supervisory Responsibility

The role has no supervisory responsibilities.


Remote Work

ESH has determined that zero (0%) of this position can be remote due to COVID-19. Subject to change as public health conditions evolve.


Work Environment

Corporate casual. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.



Moderate travel is expected for this position.


Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and listen. This is generally a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Reasonable accommodations that allow a candidate to meet the requirements of the position will be considered.


Position Type/Expected Hours of Work
This role is a full-time position (35 hours) expected to generally work through Monday through Friday, 9:00am to 5:00pm, and 11:00am to 7:00pm some days. Some weekends and evenings may be required. Workdays/hours subject to change based on ESH's needs.



To Apply

To be considered for a position with East Side House, visit our website: 


We are an Equal Opportunity Employer


AAP/EEO Statement

ESH encourages people with disabilities, minorities, veterans and women to apply. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.


Education & Experience Requirements

  • Bachelor’s degree in human resources development, Social Work, Social Services, Counseling, Education, or related field.
  • Experience capturing and maintaining data.
  • Ability to form strong relationships with adult participants (25+) and stakeholders.
  • Excellent organizational, verbal, and written communication skills.
  • Flexible, ability to work under pressure, and highly motivated to build successful outcomes.
  • Strong computer skills and technological experience including Microsoft Office (Word, Teams, etc.) Google Suite (Google Classroom, Docs, and Sheets) and similar programs


Required Clearances

  • COVID- 19 Vaccine – As a recipient of Federal, State, and local funds, all staff are expected to be fully vaccinated or able to obtain vaccination before their start date.



  1. Serve as an ambassador for ESH/ALE, demonstrating our mission and values positively and professionally and acting as a role model for our adult participants.
  2. Always demonstrate professionalism and accountability.
  3. Contribute to the development and sustainability of ALE,
  4. Proactive and willing to help where and when needed.
  5. Exemplify a commitment to collaboration, teamwork, and partnerships.
  6. Take the initiative to analyze and solve problems. Excellent customer Service