Customer Service Associate
Job Details
Entry
Remote - ,
Optional Work from Home
Full Time
High School
$18.00 Hourly
None
Business Hours
Customer Experience
Description

 

Customer Service Associate

We’re looking for creative, well-rounded individuals passionate about helping our customers and their dogs and cats. It’s a big responsibility being the face of Nom Nom to our current customers.  Your day will consist of eight fun filled hours answering email and phone inquiries, and tracking feedback to improve accuracy, productivity, and quality for our customers and their pet family.

This position does allow team members to work from home and we are ideally looking for individuals based in the Nashville area. Our Customer Service hours are M-F 8 AM - 9 PM, Saturday and Sunday 9 AM - 8 PM (all Central Time) and although our associates primarily work 40 hours a week you must have the ability to work a flexible schedule.

Requirements:

  • High level of positive energy, attention to detail, empathy for others, and a keen understanding of dogs and cats and their parents
  • Exceptional communication skills; both written and verbal
  • 3+ years previous experience delivering excellent customer service over the phone and/or online with a preference for prior call center experience
  • Experience handling customer demand through chat and email
  • Prior experience working with Zen Desk or similar types of software programs
  • Familiar with Google Suite, Slack and email chat for customer support
  • Ability to regularly work weekends
  • At least 18 years of age
  • Strongly prefer a four year degree and require a High School Diploma or equivalent.
  • Authorized to work in the United States without sponsorship.

 

 

Qualifications

Systems Requirements:

We provide our associates with the tools for the trade, laptop, headset, and software needs.  You will however need the following in place:

  • Internet upload and download speeds of at least 10 Mbps
  • The ability to hardwire in your systems if you do not have the internet speed capacity
  • Internet that supports Voice Over the Internet Protocol (VOIP)

Competencies:

  • Comfortable working from home and managing ambiguity
  • Strong Problem Solving Skills
  • Analytical Abilities
  • Proven skills in Active Listening

Our benefits are exceptional and we offer a competitive compensation package.  All associates start at $18.00/hr.

Benefits Include:

  • Associate Discount
  • Medical, Dental, Vision, Prescription
  • Health Savings Account
  • 401K with a match to 4%
  • We pay 100% of Short Term and Long Term disability
  • Life Insurance
  • Paid holidays and vacation
  • Formal training and opportunities for career progression
Our Products In Action!
We believe in making the best nutrition for your pet and who does not love a happy pet?
Our Story
Where it all began. We would love for you to be part of our journey in providing the best nutrition for pets across North America.
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