Front Office Administrator
Job Details
APLA Health Center, CDU/MLK Medical Campus - Los Angeles, CA
Full Time
High School
Day: 10am - 7pm
Admin - Clerical


Under the direction of the Clinic Director, the Front Office Administrator is responsible for greeting and helping primary care patients; scheduling appointments; maintaining records and accounts.




  • Welcomes patients and visitors in person or on the telephone; transfers call to appropriate clinical staff (as necessary).
  • Presents a professional front office environment for all patients and visitors in appearance, manner, and quality of work at all times.
  • Registers patients in eClinicalWorks according to clinical protocol.
  • Confirm medical/dental/behavioral health appointments on the schedule of the following day.
  • Collects payments from patients before services are rendered when necessary.
  • Checks/Verifies patients insurance eligibility/ sliding fee status two days prior to and at each visit.
  • Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling/registering patients appointments in eClinicalWorks in person or by telephone.
  • Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
  • Ensures the waiting area is maintained neat and well organized.
  • Maintains patient accounts in eClinicalWorks by obtaining, recording, and updating personal and financial information.
  • Protects patients' rights by maintaining strictest confidentiality of personal and financial information; adhering to all HIPAA guidelines/regulations.
  • Maintains operations by following policies and procedures; reporting needed changes.
  • Assist in maintaining office and building fire/safety regulations.
  • Ensures clinic flow by being an active team member.
  • Evenings and Saturdays required as assigned.


Training and Experience:

High school diploma or GED required, AA degree preferred. At least two (2) years experience working in a medical office or similar environment. 


Knowledge of:

Must be proficient in the use of Microsoft Office programs. Knowledge of electronic health records - eClinicalWorks preferred.


Ability to:

  • Must be extremely organized and detailed orientated
  • Must have excellent communications and written skills
  • Strong telephone etiquette
  • Must have a courteous, professional nature and customer service oriented
  • Must maintain a strict discipline in time management with a focus on quality
  • Knowledgeable about insurance plans, Medi-Cal / Medicare
  • Good computer skills



This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.



Must possess a valid California drivers license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. The position may require work on weekends.


COVID vaccination and booster required or medical/religious exemption.


Equal Opportunity Employer: minority/female/transgender/disability/veteran.