ACE PROGRAM TEAM MEMBER, GUEST EXPERIENCE
Job Details
Entry
Museum - COLORADO SPRINGS, CO
Seasonal
Not Specified
Any
Customer Service
ACE Guest Experience Team Member

Team Members will serve as the point-of-contact for the outstanding visitor experience at the United States Olympic & Paralympic Museum, and associated events. The Museum is looking for outgoing, energetic, and passionate individuals looking to become part of the Olympic and Paralympic Movement. Successful Team Members are friendly and attentive, with a genuine love for creating memorable experiences for guests. The Museum is currently open seven days a week; and there are a variety of shift opportunities available to work around an athlete’s training schedule.

Please note, candidates are not required to have experience in all of the areas below, as training will be provided.

ESSENTIAL FUNCTIONS:

Entry Experience

  • Provide a warm welcome and positive first impression for all guests
  • Assist guests with accessibility needs
  • Provide general information about the Museum, including ticket prices
  • Direct guests through ticketing and registration queues
  • Promote a safe and welcoming environment

Ticketing

  • Sell tickets and process vouchers using the Museum’s point-of-sale ticketing system, processing card transactions and utilizing our Ready Station reverse ATM
  • Redeem will-call tickets for advanced purchasers
  • Provide Membership information and process Membership sales
  • Issue RFID credentials and lanyards
  • Prepare Group Tickets as needed

Galleries and Exhibits

  • Assist guests with RFID registration and tour preference selection
  • Provide an orientation to the Museum’s visitor experience
  • Manage access control into exhibit areas via the Museum point-of-sale system
  • Provide a personal presence in exhibit areas focusing on guest interaction, engagement, and storytelling
  • Make genuine connections with visitors and enhance the guest experience whenever possible
  • Handle guest service recovery as required, acting as a guest advocate

Groups

  • Assist Group tours with bus unloading/loading and building ingress/egress
  • Provide a warm welcome and orientation to the building for Groups
  • Distribute RFID credentials and lanyards to Groups upon arrival
  • Help students with educational programs, acting with the heart of a teacher
  • Assist Groups with dining arrangements

Events

  • Staff exhibit areas during private events, focusing on guest interaction, engagement, and storytelling
  • Assist with event ingress/egress

Street Team

  • Represent the USOPM at community engagements and social events
  • Hand out swag and marketing materials

Artifact Demonstrations and Archival Opportunities

  • An exciting opportunity for history buffs and fans of the Olympic and Paralympic Movements, team members who wish to undergo additional training can display some of the museum’s artifacts during operating hours and during special events
  • There is also the occasional opportunity to work with one-on-one with the museum’s Curator doing various archival tasks. These shifts are scheduled at the request of the Curator

Guided Tours (optional)

  • Take guests on an hour storytelling experience through the museum
  • While this aspect of the job requires additional training, it pays at a higher rate during tours
ACE Guest Experience Team Member

POSITION REQUIREMENTS:

  • Must be registered with Team USA’s Athlete, Career, and Education (ACE) Program
  • Must be 18 years of age or older
  • Proven ability to communicate effectively with others; demonstrate strong interpersonal skills
  • Exhibit an enthusiastic, outgoing, and friendly attitude.
  • Must work well in a fast-paced environment, and understand how to prioritize guest needs
  • Display a genuine care for others, be a self-starter and work well with minimal supervision
  • Demonstrate passion, compassion and courageous stewardship
  • Must enjoy working with the public and demonstrate friendliness

DESIRED QUALIFICATIONS:

  • Experience in hospitality, visitor attractions, sports, or cultural institutions preferred
  • Professionalism, enthusiasm, and a customer-centric approach
  • Experience in admissions and ticketing is a bonus
  • Fluent in American Sign Language

PHYSICAL/MENTAL/ENVIRONMENTAL REQUIREMENTS:

  • Certain positions remain standing for approximately 5-7 hours a day. Note: Some Ticketing positions may be seated.
  • Stoops, bends, reaches, and lifts occasionally throughout the day.
  • Ability to operate standard office equipment.
  • Ability to work outside. Note: Some Ticketing positions are outside when the weather accommodates.
  • Works under a moderate degree of stress.
  • Under the ADA, reasonable accommodations may be requested during the application process or at any time during employment.

The purpose of this position description is to serve as a general summary and overview of the major duties and responsibilities of the job. It is not intended to represent the entirety of the job nor is it intended to be all-inclusive. Therefore, the position may be required or requested to perform other duties not specifically listed herein.

Base Pay: $15.00/hour

Management reserves the right to modify, defer or rescind this position description at any time, with or without prior notice.

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