The Shift LeaderÂ helps ensure that the restaurant operates smoothly and in a high state of cleanliness and provides strong leadership and supervision to the staff. He or she helps manage and train the staff to ensure they provide exceptional service to customers in a timely, courteous, efficient, and accurate manner and that they follow proper sanitation standards and keep all areas clean and sanitary at all times.
The ideal candidate for this position has a high school diploma or high school equivalency diploma with some additional coursework or training in restaurant management (college degree in Hospitality, Food Service Management, or a related field preferred) and at least one year of restaurant management experience. Previous management experience in a hospitality, food service, or customer service position will be considered. Verbal and written communication skills, personnel management skills, and professional dress, speech, and behavior are all required for this position. The position is always on the move, and you will be standing and walking for many hours without sitting and must be able to lift up to 20 pounds unless you need assistance, which a team member can assist. Our team is always willing to be in uniform, on time, and fully committed to a drug free workplace. You must be flexible to work all shifts and be available when the restaurant is in need. Dairy QueenÂ also requires a Certified Food Managers certificate for every manager in the restaurant.