Summary

Our Customer Service Representatives are responsible for creating the best experience possible for our callers. They do so by handling daily customer orders, inquiries, and complaints in a friendly and efficient manner. This position will allow one to impact others through a service mindset centered on making an eternal difference. This position should display our Core Values of SERVE (Serve, Equip, Relate, Value, Engage) when interfacing with both internal and external customers to ensure that the message and mission of Answers in Genesis is portrayed in an effective and God-honoring fashion. This position provides opportunities for spiritual, personal, and professional development.

Responsibilities

• Promote the mission and standards of Answers in Genesis.
• Create a SERVE culture environment in all work done.
• Approach all tasks with a second-mile mindset
• Prioritize personal integrity in all interactions and assignments
• Answer inbound phone calls and assist customer with their orders, describing products, prices
• Make outbound calls to return voicemails and encourage product sales
• Respond to customer emails in a professional, timely manner
• And all other duties and responsibilities as assigned by management.

Requirements

• Must agree with and be able to sign our Statement of Faith.
• Maintains a personal relationship with Jesus Christ.
• Regularly attends a local Bible-believing church.

Education & Experience

• Strong interpersonal relationship skills
• Ability to memorize and retain facts, scripts, procedures, etc.
• Aptitude to learn a new database Knowledge of Answers in Genesis, Creation Museum and Ark Encounter mission, philosophy, values, and objectives

Items Needed for Possible Employment

• Completion of on-line application, https://answersingenesis.org
• Salary Requirements
• Salvation Testimony
• Creation Belief Statement
• Confirmation of your agreement with the AiG Statement of Faith
• Completion of a Background Check and Pre-Employment Drug Screen