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Patient Access Associate - CHS Patient Access - PRN Days

Job Details

Staunton, IL
PRN (8 Hours)


Job Summary:  Responsible for facilitating patient access for services at Community Hospital of Staunton by accurately and efficiently collecting demographic and insurance information and entering it into the registration system, including collation of any pre-determined patient financial responsibilities.  As a front line employee, the Patient Access Associate is responsible for responding to the incoming inquiry calls and providing excellent customer service while also protecting the privacy of the patient’s health information.  This position will also need to understand and be able to assist other Patient Access functions ie the scheduling and pre-arrival responsibilities as needed.

Primary Job Responsibilities:

1.    Greets each patient as they present for services and asks for identification and insurance information.  Also provides each patient with the Patient Information form to be completed to update their current  demographic information and obtain other applicable information needed to complete the patient registration.

2.    Determines if the patient is scheduled or non-scheduled before proceeding with the registration process in order to determine if there is already a pre-registration created for the scheduled patient.  If the patient is unscheduled, advises the pre-arrival staff to review patients for medical necessity or pre-certification or copayments as applicable, including any STAT orders.

3.    Accurately and thoroughly collects, analyzes and records patient demographic and insurance data into imaging center registration system.   Updates and edits information in system, ensuring that all fields are populated correctly and appropriately.  Scans the patient identification and insurance information into the record using the document imaging system.

4.    Reviews and explains all registration forms prior to obtaining signatures from patient or appropriate patient representative.    Witnesses all signatures obtained.   Scans forms into document imaging system.  Copies, sorts and distributes paperwork where applicable.  

5.    Collects and scans physician orders for each patient.  Calls physician office to request order for those patients that do not have one at time of registration.   Verifies that the order is complete and valid.
6.    Identifies patient financial responsibility and collects amount due when applicable.  Refers patients who express need for financial assistance to appropriate resource.
7.    Posts payments in system, balances payments at end of shift and assures all monies are secured and/or turned over to the appropriate associates at the end of shift.
8.    Notifies appropriate area/person of patient arrival when applicable.
9.    Understands and complies with downtime processes and procedures.

10.    Performs quality improvements to records as indicated by the quality improvement tool (RQi) in a timely and efficient manner. 

Other miscellaneous assignments and/or duties as related to position:  
Assists and performs as backup to other patient access functions and responsibilities i.e. the scheduling and pre-arrival responsibilities as needed.



Service and Quality Standards:

1.    Service
Is Customer focused
    Anticipates customer needs
    Adheres to customer service standards
Is Competent, caring and compassionate
    Treats coworkers and customers with dignity and respect
    Demonstrates competent, caring and compassionate behavior 
        to customers and coworkers
2.    People
Is conversation conscious
    Assures confidentiality of patient and employee information
Is positive in interactions with others
Is courteous and respectful
    Promotes a harassment free environment
    Inspires the trust of others
Acts in accordance with imaging center policies and code of conduct
3.    Quality
Is excellent in patient care and service
    Demonstrates multidisciplinary cooperation
    Assists in obtaining excellent satisfaction scores of feedback
Is safety conscious
    Demonstrates safety consciousness and supports safety initiatives
Is involved with improvement efforts
    Supports performance improvement
    Seeks ways to improve systems and services
    Shows commitment to improvement efforts
    Meets mandatory educational requirements
4.    Growth
Is a loyal ambassador
    Demonstrates commitment to imaging center mission and vision
Is active and involved
    Supports imaging center initiatives
    Champions innovation and supports change
Is a positive role model
    Fosters team cooperation
5.    Finance
Is a good steward of imaging center resources
    Develops/uses efficient work methods
Is cost effective
    Conserves organizational resources


Education Requirements and Other Requirements:

    Education Level: High school diploma or equivalent.  
    Prior Patient Access experience is desired.  

    Experience Requirements:  Typing skills of 40-50 wpm
                  Medical Terminology course or background preferred
                   Excellent communication and customer service skills needed    
                   Computer and organizational skills

Working Conditions:  Exposure Category III:  Tasks that involve no exposure to blood, body fluids, or tissues and Category I tasks are not a condition of employment.  The normal work routine involves no exposure to blood, body fluids or tissues.  Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency medical care or first aid.  

Physical Activity:

                                                                                                            NA          0-25%    26-75%     76-100%


Lift/Carry                                                                                              X

Push/Pull                                                                                                               X

Reach Overhead                                                                                 X

Climb                                                                                                   X

Squat/Bend/Kneel                                                                                                 X

Sit                                                                                                                                          X              

Stand                                                                                                                                     X

Walk/Move About                                                                                                                   X      


The most significant duties have been included in this description.  Other duties may be assigned and the imaging center has the right to modify this job description as needed to accurately reflect assigned duties.