Main Responsibilities, Required Skills and Knowledge
Guest Service: Must consistently be able to assess, anticipate and meet Guests’ needs and respond quickly without losing focus or projecting a mood that detracts from the Guests’ overall experience.
Communication: Must clearly communicate in a professional manner with Guests, vendors, coworkers and management. Must understand instructions, read written company memorandums and communicate when he or she needs more direction or training.
Interpersonal Relationships: Must adapt to different personalities of Guests and coworkers without losing focus.
Teamwork: Working together as a team is a critical success factor of any restaurant. Establishing good working relationships is key to maintaining a team-oriented work environment.
Performing General Physical Activities: Must perform physical activities in a variety of environmental conditions that require moderate strength including cleaning, climbing, lifting, walking, balancing and handling of materials. Must be able to stand for long periods of time.
Problem Solving and Conflict Management: Must recognize a problem when it arises and be able to resolve it appropriately by using good judgement, tact and initiative according to company policy and procedure.
Analytical Skills: General accounting and mathematical skills required along with point of sale application knowledge. Must use logic and reasoning to identify solutions and alternatives for a successful outcome to problems.
Technical Skills: Must correctly operate various mechanical devices such as POS systems, credit card machines and mixers.
Quality Control and Priority Assessment: Must evaluate current practices and processes; immediately recognize potential areas of conflict; and initiate ways to improve current business methods, quality of products and services provided to the Guests.
Language Skills: Must be able to write and speak English effectively.
Flexibility: Occasionally works overtime and assists with the workload of others if needed. Additional responsibilities may be assigned as needed.
- Paid Sick Leave
- Health Care (for qualified employees)
- Commuter Transit Benefit (all employees)
- Complimentary Shift Meal
- 20% Off All Merchandise
- Semi-Annual Employee Appreciation Days (qualified employees)
- EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.