Customer Support/Electronics Repair Tech
Job Details
Headquarters - American Fork, UT
Full Time
$18.00 - $23.00 Hourly

ThermoWorks is a fast-growing company that has provided advanced temperature instruments for over 19 years. We back our products with the best technical support and customer service in the industry.

ThermoWorks is looking for a Customer Support/Electronics Repair Tech with superb communication and interpersonal skills and excellent electro mechanical aptitude.  This is not a computer or software I.T job.  You’ll be working with people and thermometers primarily used for cooking.

 

 

Essential Responsibilities:

  • Answer and process customer service calls and emails efficiently and effectively to optimize the customer experience

  • Follow proper troubleshooting steps, ask clarifying questions, discover underlying causes of concerns

  • Effectively educate customers on product use and assist them in fully utilizing available features

  • Repair small consumer electronics using soldering iron, multimeter power supply and small hand tools

  • Ability to work some evenings (until 7pm) and some Saturdays

  • Perform other duties as assigned

Required Skills & Experience:

  • Excellent customer service and interpersonal skills with the ability to professionally handle and resolve stressful situations

  • Excellent communication skills, both written and verbal, including telephone skills, email correspondence, spelling, punctuation, and clarity

  • Must have solid technical aptitude and the ability to logically troubleshoot and problem solve 

  • Proficient with Google Suite apps (Gmail, Docs, Calendar, Sheets)

  • 2+ years of technical work experience preferred (experience repairing cell phones, hardware, thermometers)

  • CRM experience a plus

  • Passion for cooking and barbequing (BBQ) a plus, eagerness to learn required

 

Physical Requirements:

  • Must be able to remain in a stationary position 80% of the time

  • Occasional lifting up to 25 lbs

  • Constantly operates computer and small repair tools

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