Attraction Group Sales Specialist
Job Details
Answers in Genesis / Creation Museum - Petersburg, KY

Job Title:  Attraction Group Sales Specialist

REPORTS TO: Sales Team Supervisor

SUMMARY:  Sales & Reservations Department personnel are responsible for a widespread range of tasks, but their primary duty is creating the best experience possible for our guests.   Group Sales Specialists are responsible for pre-visit communication with guests as they book reservations for group visits, workshops, special events, etc., perform membership account maintenance, and answer various questions regarding the attractions, ministry and partner hotels.


  • Execute the ministry vision of providing excellent service to all external and internal guests and promote this vision among coworkers.
  • Answer inbound phone calls and emails regarding all attraction functions.
  • Create and maintain advance reservations for group visits, workshops, special events, etc.
  • Provide personalized suggestions to groups for lodging and itinerary planning
  • Perform account maintenance for members and pass-holders.
  • Data entry and reporting across various museum functions.
  • Configure and administer BOS ticketing software for tickets, events, reservations, etc.
  • Maintain knowledge of daily operations at both the Ark Encounter and the Creation Museum.
  • Stay up-to-date and prepared to answer guest questions regarding attractions exhibits, programs, special events, hotel partners etc., as well as other Answers in Genesis activities outside of attractions operations.
  • All other duties and responsibilities as assigned by management.


  • Strong interpersonal relationship skills – ability to interact with guests and coworkers across all departments and levels.
  • Knowledge of Answers in Genesis, Creation Museum and Ark Encounter mission, philosophy, values, and objectives.
  • Ability to memorize and retain facts, scripts, procedures, etc.
  • Excellent verbal and written communication skills.
  • Availability to provide phone coverage during business hours and extended hours as needed.
  • Exceptional ability to multitask and accurately follow instructions in a fast-paced environment.

 Education & Experience

  • Call center or front-line experience in museum, attraction, hospitality, or similar industry.
  • Experience with POS systems in ticketing, retail, food service, or similar environment.
  • Degree (or significant progress toward a degree) in hospitality or retail is a plus.

Items needed for possible employment

  • Resume
  • Salary Requirements
  • Salvation testimony
  • Creation belief statement
  • Confirmation of your agreement with the AiG Statement of Faith