The Customer Care Specialist is a vital link between the company and our customers, providing an outstanding customer experience and expert advice on our products usability and features.
The ideal candidate has a demonstrated interest and enthusiasm for cooking, baking, and/or BBQ. He/She will be expected to become an expert in ThermoWorks products and their use in food preparation.
Monday - Friday (8am - 5pm), some evenings until 7pm and some Saturdays (8am - 5pm). More hours will be required during the holiday season.
Answer inbound calls and emails, take customer orders, answer product questions, guide customers in their purchase decision, approve orders taken online and route calls to other team members as needed
Ensure customers are treated respectfully, professionally and that every inquiry receives a complete and helpful response
Build customer loyalty through every interaction
Daily interaction with both experts and novices in commercial foods, competition BBQ, home cooking and baking
Learn about ThermoWorks and its products so you can help customers from an experienced point of view
Maintain the integrity of our customer database, ensuring information is accurate, complete and not duplicated
Perform other duties as assigned