Customer Care Specialist
Job Details
Headquarters - American Fork, UT
Full Time
$16.00 - $18.00 Hourly

Job Summary:

The Customer Care Specialist is a vital link between the company and our customers, providing an outstanding customer experience and expert advice on our products usability and features.

The ideal candidate has a demonstrated interest and enthusiasm for cooking, baking, and/or BBQ. He/She will be expected to become an expert in ThermoWorks products and their use in food preparation.



Monday - Friday (8am - 5pm), some evenings until 7pm and some Saturdays (8am - 5pm). More hours will be required during the holiday season.




Essential Responsibilities:

  • Answer inbound calls and emails, take customer orders, answer product questions, guide customers in their purchase decision, approve orders taken online and route calls to other team members as needed

  • Ensure customers are treated respectfully, professionally and that every inquiry receives a complete and helpful response

  • Build customer loyalty through every interaction

  • Daily interaction with both experts and novices in commercial foods, competition BBQ, home cooking and baking

  • Learn about ThermoWorks and its products so you can help customers from an experienced point of view

  • Maintain the integrity of our customer database, ensuring information is accurate, complete and not duplicated

  • Perform other duties as assigned

Minimum Qualifications:

  • 3 years of customer service experience

  • Excellent communication skills, both written and verbal

  • Professional presentation

  • Excellent computer skills

  • Extreme attention to detail

  • Excellent time management and organizational skills

  • Proven ability to take responsibility and accountability 

  • Ability to work both independently and with a team and to receive and respond to instructions