Victim Assistance Manager
Job Details
Alton: 1537 Alton Street, Aurora, CO 80010 - Aurora, CO
Full Time: FTE 1

The Victim Assistance Department at our Asian Pacific Development Center (APDC) is a grant funded program that is responsible for providing direct services and case management to victims of crime within Colorado, with a specialty of serving the immigrant and refugee communities. The program provides empathetic, respectful, free, and confidential case management service and victim advocacy to all victims of crimes. The program conducts outreach to immigrant and refugee communities, and has long-term partnerships with various service provider agencies, system based organizations, and law enforcement agencies.

 

About you.

We are seeking a Victim Assistance Manager with grant management experience and victim advocacy credentials through NOVA or COVA. The ideal candidate should be personable and be collaborative in nature to maintain partnerships with other agencies within victim services. This person should also be comfortable with public speaking and managing a team.

 

About the team.

Asian Pacific Development Center (APDC) was founded in 1980 after a large number of refugees resettled in Colorado as a result of the Vietnam War. A group of community leaders formed APDC to serve the mental health needs of the refugee community by providing culturally and linguistically responsive assistance. APDC has expanded our services over the last 40 years, we exists today to serve and support all immigrant, and refugee communities with a whole health, community based engagement approach through health, education, and advocacy.

The Asian Pacific Development Center clinic team serves refugee and immigrant community members through mental health, navigation, and educational services. It excels at culturally and linguistically responsive team based care, and offers ongoing cultural training and live interpretation. A holistic approach to health and well-being is utilized in which Behavioral Health Providers and Health Navigators work collaboratively to provide a range of services tailored to the needs of refugees and immigrants. We aim to bridge barriers to services and resources. Decreasing health disparities is pursued throughout our programming and grants.

For more information about APDC and our programs, visit us at www.apdc.org

 

About the Role.

The manager of the Victim Assistance Department is responsible for daily oversight of the program and supervision of all victim advocates, interns, and volunteers. The manager will work with the grants team and the Executive Director to ensure timely grant reporting and accurate record keeping. The manager will also work with their staff to conduct regular training presentations and outreach efforts. The manager will work with various community partners and law enforcement agencies to educate them about the nuances of working with the immigrant and refugee communities, and to ensure that there is a robust system in place to serve the needs of the immigrant and refugee communities.

 

Responsibilities: 

  • Manager Accountabilities: Lead employees, maintaining team focus and direction. Hire, provide performance feedback and coaching, and fire employees in accord with organization guidance. Monitor work schedules and receive and approve requests for time off based on work volumes and staffing schedules. Communicate with external stakeholders related to team accountability. Cascade information from senior leadership to lower levels in alignment with organization strategy and goals. Design and implement effective group and intergroup work and communication expectations. Define and monitor group-level performance indicators. Diagnose and resolve problems within and among work groups.
  • Responsible for a team of cross functional roles
  • Develop and maintain programs to support the organization’s strategic direction, as well as creating and managing long term goals
  • Develops budgets and operating plans for programs and writing funding proposals.
  • Develops evaluations methods to assess program strengths and identify areas for improvement
  • Writing program funding proposals to guarantee uninterrupted delivery of services
  • Work cooperatively with all staff to provide a comprehensive range of services and ensure the smooth transition of clients from one service to another.
  • Handle complaints from clients and community agencies in an efficient and satisfactory manner.
  • Ensure that programmatic and fiscal paperwork are correctly and promptly completed.
  • Advocate for organization’s services in the community and at the state level, as appropriate.
  • Understand and adhere to budget for program.
  • Managing a team with a diverse array of talents and responsibilities. Arrange appropriate training of staff to improve their professional skills as appropriate.
  • Ensuring goals are met in areas including client and partner satisfaction, quality and team member performance
  • Implementing and managing changes and interventions to ensure program goals are achieved
  • Formulizing, organizing and monitoring inter-connected projects
  • Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services
  • Accurate and timely reporting of program status throughout its life cycle
  • Analyzing program risks
  • Works on strategy with marketing team
  • Arrange training of staff to improve skills as appropriate

Requirements: 

  • At minimum a Bachelor’s Degree
  • At least 3 years’ experience as a program manager or in equivalent role
  • Proven stakeholder management skills
  • Proven experience managing a team
  • Competency in Microsoft applications including Word, Excel, and Outlook
  • Understanding of project management

 

Required Vaccinations and TB Test.

AuMHC has prioritized the health and safety of our clients and staff and requires all employees to be fully vaccinated against Covid-19, receive an annual influenza (flu) shot, and receive negative TB test results prior to their first day of hire. Proof of both vaccinations and negative TB test will be required upon your first day of employment. Medical and religious exemptions may be requested for either COVID 19 vaccine or annual flu shot.

 

Salary for this role.

Salary is based on 1.0 FTE (full time equivalent) or 40 hours per week. Less than 40 hours/week will be prorated and adjusted to the appropriate FTE. Salary is also based on experience and company equity.

  • $44,000 - $77,888.48 per year

 

Benefits:

  • Health insurance: Kaiser
  • Dental, vision, and flexible spending accounts (dependent care & health care)
  • Company paid basic life and AD&D insurance
  • Long-term disability coverage*
  • 403(b) retirement plan which provides 100% vesting immediately, and matching contributions up to 4% after one year of employment
  • Accrued Vacation pay up to 12 days and accrued Sick Pay up to 12 days per year, plus 10 Paid Company Holidays, and 2 floating holidays (hours calculated pro-rata basis based on full-time equivalency)
  • Employee Assistance Program
  • Voluntary term life insurance
  • Short term disability*

*Eligible for benefit if working 30 hours per week or more

 

Our Mission.

The AuMHC is dedicated to helping people Live Life to the Fullest. If you are passionate about our Core Values; Passionate Caring, Rising to the Challenge, Honoring and Respecting all Persons, Believe in Resilience and Putting Client and Community First, we would like to invite you to join our family!

 

We are an Equal Opportunity Employer.

AuMHC and subsidiaries are dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race, sex, color, religion, national origin, disability, military status, genetic information, or any other status protected by applicable state or local law. We are committed to maintaining an environment that respects the dignity of each individual in our community. We do not tolerate discrimination in any form or context including harassment or exclusion.

 

Diversity Statement.

We are committed to the values of diversity, equity, and inclusion, and strive to ensure that it is interwoven into the fabric of our organization. We support and nourish an inclusive and welcoming environment for employees from diverse backgrounds.

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