Who We Are:

Neighborhood Health Center is a non-profit organization local to Portland, OR serving underserved patients in the areas of primary care, internal medicine, dental services and more. Our patient-centered approach to care honors the unique needs and circumstances of each individual patient. NHC sees people, not problems, and recognizes that the time spent as a patient in a doctors office is only one factor in a persons overall health. Our leading edge, integrated clinical teams work in partnership with patients, their families, and the communities we serve to provide whole-person care, prevention, and ongoing support.

NHC is an Equal Opportunity Employer. We celebrate differences in the workplace and do not discriminate in employment opportunities or practices on the basis of race, color, religion, gender (sex), national origin, age, veteran status, sexual orientation, gender identity, disability, genetic information or any other characteristic protected by law.

Why work with us?

• We are a non-profit organization, passionate about providing the underserved population with medical and dental services across the greater Portland area, committed to making a difference daily.
• We offer our employees a competitive compensation and benefits package which includes 20 days of PTO (based on full time employment), 9 paid holidays, health/dental/vision insurance, quarterly wellness reimbursements, generous 401k retirement plan with employer match, employer paid disability insurance, EAP and life insurance.
• Our employees voted NHC a Top Workplace in 2020, 2021 and 2022!

Job Title: Certified Medical Assistant
Department: Medical
Reports To: Clinic Manager
Work Type: On-Site
Classification: Non-Exempt
Language Differential: Eligible
Floater: Between Oregon City and Tanasbourne (Hillsboro) clinics
Shift: Four 10-hour days

SUMMARY

The Certified Medical Assistant will provide exceptional and compassionate customer service to patients and visitors in a patient-centered medical home (PCMH) and demonstrate the value of NHCs mission. The Certified Medical Assistant will perform front and back-office responsibilities related to delivering quality patient care in a clinical setting.

Essential Job Duties

• Greets and rooms patients in a professional and welcoming manner.
• Performs patient work-up which includes gathering reason for visit, patient health history, demographic information, assisting providers (physician, advance practice provider, clinical pharmacist, behaviorists) in performing medication reconciliation, verifying allergies, documenting vitals, and assisting patients with completion of screening questionnaires/forms.
• Communicates expected wait times to patients and providers, providing updates frequently.
• Participates in pre-visit procedures including scrubbing all patient charts for the day, verifying historical labs, updating lab results, obtaining medical records, as needed, and huddling with the provider.
• Scrubbing for and addressing overdue health maintenance and gaps in care to assist in providing quality care and achieving quality metrics.
• Prepares exam rooms by setting up appropriate equipment according to visit type, stocks, preps and disinfects exam rooms in between visits.
• Autoclaves instruments and equipment after each use according to NHC standard procedures and protocol.
• Accurately and timely inputs patient information into EPIC per NHC standard procedures and protocol.
• Performs procedures within scope of responsibility, as directed by provider following standard protocol.
• Performs phlebotomy for lab draws, as directed by provider following standard protocol.
• Provides patient with after-visit summary (AVS), verbally reviews the information, and ensures all questions are answered and next steps in care are understood.
• Answers phones with professionalism to collect and record patient information, schedule appointments, verify insurance, and patient information.
• Responding to new or refill prescription requests through EPIC.
• Conducts patient follow-up, including referral paperwork and assisting patients in scheduling additional medical tests or appointments.
• Communicates lab results as directed by the provider either by letter or phone.
• Scans and indexes documentation into medical records according to NHC standard protocols and procedures.
• Receives, documents, and routes messages to appropriate clinical staff, including responding/returning patient/caregiver phone calls to obtain missing or additional information.
• Actively participates in continuous process and quality improvement workflows.
• Attends and participates in committees and assists at other clinics as business needs requires.
• Welcoming new team members and supports with training and development.
• Responsible for maintaining an active and unencumbered medical assistant certification and BLS.
• Comply with NHC standardized workflows, protocols, HIPAA, and safety guidelines.
• Performs other duties as assigned.

QUALIFICATIONS

Dont think that you meet every single requirement? Studies have shown that women, people of color, people with disabilities, and LBGTQ+ people are less likely to apply to jobs unless they think they meet every single qualification. At Neighborhood Health Center, we are dedicated to building a diverse, inclusive, and authentic workplace; so, if youre excited about this role, but your past experience doesnt align perfectly with every preferred qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles.

Education and/or Experience

• This position requires a high school diploma or equivalent.
• This position requires completion of an accredited medical assistant program.
• Previous experience and/or training as a Medical Assistant is preferred.
• Experience in primary care or family medicine preferred.
• Previous EPIC or EHR experience is preferred.
• Ability to fluently speak, read, and write in Spanish highly preferred.

License and/or Certification Requirements

• Certification through a nationally-recognized Medical Assistant Certification program is required: AAMA, NCCT/NCMA, AMCA, ARMA, RMA.

Knowledge, Skills, Abilities & Behaviors

• Ability to take and record vital signs and perform assigned CLIA waived lab tests.
• Basic knowledge of medical terminology
• Ability to work in a fast-paced environment.
• Ability to communicate professionally both verbally and in writing.
• Ability to maintain confidentiality and comply with knowledge of HIPAA compliance.
• Knowledge of Safety Data Sheet (SDS)
• Ability to multitask between front office and back-office duties.
• Ability to answer and utilize multi-line telephone.
• Ability to learn and adapt to changing information and/or policies and procedures.
• Must be able to display sensitivity to the population and patients served.
• Must be able to demonstrate a record of reliable attendance and punctuality.
• Working knowledge and proficiency of MS Office Suite (Outlook, Word, Excel) and desktop publishing software
• Ability to proficiently use EPIC Electronic Health Record.
• Ability to enter in data accurately with attention to detail.

WORKING CONDITIONS

• This position is typically with a 40-hour per week, with hours that may vary.
• While performing the duties of this job, the employee is occasionally exposed to toxic chemicals and bodily fluids.
• The noise level in the work environment is usually moderate to loud, based on patient volume.
• As a result of high patient volume, this position experiences stressors that come along with a fast-paced environment.
• Must be able to travel during the workday and/or cover at other locations as needed.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must frequently:

• Lift, move, push, or pull objects/equipment/supplies weighing approximately 20-25 pounds up to 40-50 pounds.
• Use full range of body motion; walk swiftly, stand, move, stoop, reach with hands and arms and bend.
• Sit for extended periods of time or stand and move for extended periods of time.
• Use sufficient manual dexterity in order to safely perform various skills and techniques or manipulate equipment.
• See minor details from a distance, and differentiate between colors, shades, brightness textures and depth.
• Use hands and fingers to handle, control or feel objects tools or controls.
• Repeat the same movements when entering data.
• Speak clearly so listeners can understand.
• Hear and understand the speech of another person.
• Read from a computer screen for extended periods of time.

Neighborhood Health Center Employment Offers are contingent on successful completion of reference checks, background checks, drug screening for illegal substances, Tuberculosis, and any position specific credentialing or licensure requirements.