A-Team Assistant Manager
Job Details
Creation Museum - Petersburg, KY

SUMMARY: The A-Team Assistant Manager oversees a group of servant leaders who support all attraction operations departments.  The A-Team assistant manager works with the A-Team manager and the A-Team to support all operations departments in critical engagement zones for a frictionless experience in each department.  This position has a career path that will develop your spiritual and professional growth goals by managing a large staff in a God-honoring fashion to achieve great results by tackling challenges while having fun along the way.


RESPONSIBILITIES:

  • Promote the Mission and Standards of Answers in Genesis 
  • Create a SERVE culture environment in all work done 
  • Work cohesively with all departments of the attraction to insure daily operational needs and objectives are managed to provide a frictionless guest experience
  • Frequently inspect operating and guest engagement zones for brand standards and requests corrective action for any issues 
  • Proactively develop and maintain a work atmosphere that enhances the spiritual growth of all team members
  • Work with all department managers and their department trainers to ensure A-Team staff operate consistently to each department training guides 
  • Work with department managers to generate and use tools of recovery to resolve guest complaints
  • Frequently provides inspection calibrations of A-Team staff operations to ensure compliance with SOPs
  • Continually evaluate SOPs and seeks improvements for the benefit of guests and staff
  • Coordinate with Health and Safety and Department of Public Safety to ensure safe operations for staff and guests 
  • Collaborate on the professional development of all team staff  through one-on-one meetings, coaching, and training opportunities with the Learning and Developing Team. 
  • Promote effective communication between staff and management
  • Assist as needed with staff scheduling, payroll, and other administrative duties
  • And all other duties and responsibilities as assigned by management 

EDUCATION & EXPERIENCE

  • Associate Degree in business/management preferred
  • 2-4 years leadership/management experience

REQUIREMENTS

  • Customer service oriented, dedicated to high guest satisfaction levels
  • Good problem-solving skills and decision-making ability
  • Attention to details: eyes on guest’s service standards, costs, safety

 

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