Education Coordinator

Are you looking to make a difference in the world?

Looking to take the next step in your career with an impactful organization helping people?

Join AFTD, the leading organization dedicated to ending the most common dementia under 60, known as FTD. We help families affected today, and drive research to bring hope for the future. Our work to bring about a world without dementia is only missing your passion and your expertise. AFTD is growing rapidly, with a greater ability to offer help for those affected than ever before. Join us today to make a difference for families affected by FTD, across the United States and beyond.

JOB PURPOSE

The Education Coordinator acts in a support role for AFTD's health care professional (HCP) engagement and education activities to ensure that all persons affected by FTD have access to early diagnosis and high quality, effective support services.

Job Summary

The Education Coordinator assists the Education Programs Manager to implement initiatives that increase outreach, education, and support to health professionals serving people impacted by FTD. The Education Coordinator is responsible for maintaining healthcare professional contact information in AFTD's database, serving as the primary contact for HCP volunteer outreach activities, and assisting with HCP education resource and program development. The position requires both consistency and accuracy with database administration as well as the ability to develop effective and supportive relationships with AFTD staff, volunteers, and external professionals working in medical and professional care settings and support settings.

FUNCTIONAL RESPONSIBILITIES

Essential Job Functions

• Relationship Building: Develop and maintain effective and supportive relationships with staff, volunteers and external stakeholders. Work as an effective and collaborative team member with other AFTD departments on primary education activities as well as in support of other departmental priorities.
• Volunteer Support: In collaboration with the volunteer staff, contribute to and coordinate volunteer activities related to HCP engagement. Act as the initial and ongoing AFTD contact and support staff for HCP volunteer activities, such as follow-up info needed by volunteers or sent directly to providers, basic contacts to confirmed speakers/presenters for AFTD programs.
• Education Department Contact/Follow-up with HCPs: Respond to general requests for FTD/AFTD speakers, primarily from Helpline, to confirm general request information, such as: audience, topic, virtual/in-person, length/ date and other details. Send initial or follow-up emails related to this activity. Respond to and process inquiries for Exhibitor Tables once reviewed and approved by the Education Program Manager.
• Database Management: Maintain the accuracy and consistency of HCP contacts in the AFTD Database. Ensure that education staff and volunteer interactions with HCPs are accurately documented in Sales Force (SF) and include details of any outcomes or need for follow-up. Assist with cleaning up new and current SF contacts, so that HCPs roles are entered correctly and that they are linked to their larger organization. Work with the Education Program Manager to maintain an up-to-date tracking system for reporting and outcome evaluation purposes and ongoing quality assurance measures for education activities.

Other Job Functions

• Play an active part of the coordination team for AFTD education events including the Annual Education Conference.
• Develop and maintain ownership over SOPs related to the role.
• Conscientiously follows company policies and practices and takes care of organizational property.
• Travel for organizational meetings and events as needed (anticipated travel 1-2 times per year in the continental US).
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

• This position is an individual contributor and does not have supervisory responsibilities.

Education

• Bachelors degree in social work or human services required. Equivalent experience may also be considered.

Experience

• 1-2 years of professional experience in human services, dementia, aging or a related field
• Experience in professional healthcare education a plus

Special Knowledge/Skills

• Strong verbal and written communication skills; comfort working with wide-ranging FTD community members by phone, online, and in person required.
• Strong attention to detail required.
• Proficient in Microsoft Office Suite/365 and Zoom required.
• Proficient in or able to easily learn Salesforce, and/or Citrix/GoToWebinar, preferred.
• Ability to be flexible and adaptable to work on a wide variety of projects; lending support where needed.
• Ability to prioritize and manage time effectively in order to meet deadlines.
• Proven ability to maintain confidentiality.
• Ability to approach work with a pleasant and professional demeanor.

ADDITIONAL INFORMATION

Interview Process

• Submit an application, including cover letter and resume
• Phone screen with a member of AFTDs HR department
• Interview with Hiring Manager
• Team interview with department staff
• Offer made to final candidate (contingent on reference and background checks)
• Additional interviews or assessments may be required dependent on position

Awards & Accolades

• Platinum Transparency 2023 by GuideStar, an organization that collects and publishes IRS-verified data about charitable organizations, issuing Seals of Transparency based on how much information each charity provides
• 4-star rating on Charity Navigator, an organization that assesses nonprofits organizational effectiveness through IRS filings and metrics such as, Impact & Results, Accountability & Finance, Culture & Community, and Leadership & Adaptability

Benefits and Perks

AFTD offers a competitive salary and is committed to providing a comprehensive benefits package to meet the needs of our employees and their families, including:

• Medical, Dental and Vision insurance for eligible employees regularly working 30 hours or more per week Presently AFTD covers 100% of employee individual medical coverage
• Basic Life Insurance/AD&D
• Company-paid short-term and long-term disability insurance
• Identity Protection
• Voluntary Term Life/AD&D
• Pet Insurance
• Employee Assistance Program
• SIMPLE IRA with company match
• Generous paid vacation and sick time
• 10 paid holidays
• A company culture that encourages work/life balance
• Ongoing team building opportunities, including staff retreats and days of service
• Ongoing professional development training and opportunities
• Hybrid working environment, with the opportunity to work remotely up to 3 days per week
• Business casual dress code

The Association for Frontotemporal Degeneration requires all new employees to present proof they are fully vaccinated against COVID-19 when they start work. Currently, fully vaccinated is defined as someone that has received both doses of the Pfizer/Moderna COVID-19 vaccines or one dose of the Johnson & Johnson COVID-19 vaccine 14 days or more before they begin work. Individuals with a disability or a religious reason preventing them from taking the vaccine may request an accommodation.

AFTD is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All of your information will be kept confidential according to EEO (Equal Employment Opportunity) guidelines.