Gift Processing Assistant

Are you looking to make a difference in the world?

Looking to take the next step in your career with an impactful organization helping people?

Join AFTD, the leading organization dedicated to ending the most common dementia under 60, known as FTD. We help families affected today, and drive research to bring hope for the future. Our work to bring about a world without dementia is only missing your passion and your expertise. AFTD is growing rapidly, with a greater ability to offer help for those affected than ever before. Join us today to make a difference for families affected by FTD, across the United States and beyond.

JOB PURPOSE

The Development Assistant supports the representation of AFTDs fundraising team both internally and externally, maintaining a strong focus on the administration of all donation processing and acknowledgement. They are directly responsible for supporting the Development team to drive vital donor engagement programs and donor relationships.

Job Summary

The Development Assistant is responsible for creating and maintaining accurate and up-to-date donor records including donor contributions, acknowledgements, and other details that directly support and contribute to the cultivation and stewardship of AFTD donor relationships. They will promptly process and acknowledge all donations and will keep the Development Director, Development Operations Manager, and other staff informed of key donor interactions. The Development Assistant will support AFTD through the completion of shared general office duties, in cooperation with other Assistant-level staff in the organization.

FUNCTIONAL RESPONSIBILITIES

Essential Job Functions

• Donation Processing: Process donations on a daily basis, at times in high volume; ensure prompt acknowledgement of all gifts including mailed, online and wire transfers; perform daily accuracy checks on incoming donations including gift designations and classifications; organize and file all donation paperwork; support Tribute Program by keeping accurate Salesforce data on families designating memorial donations to AFTD.
• Database Maintenance & Support: Serve as a key partner in adapting database systems as needed including the maintenance of automated and manual data entry for all donor information; track donor activity and donation amounts in Salesforce.
• Development Team Support: Provide support to the Development team as needed, including assisting with scheduling, correspondence, meeting preparation, and other administrative tasks and special projects as identified, assisting with major mailings, keeping inventory of all Development materials and re-ordering as necessary, assisting with documenting major donor, planned giving, and prospect interactions in the databases, as determined by Development Director and Development Operations Manager and current Salesforce protocols.

Other Job Functions

• Serve as the front-line resource for phone queries from donors and prospects; provide prompt responses to all requests.
• Assist with donor outreach to first time donors, and other donors as assigned.
• Track and adhere to special acknowledgement requests as they occur.
• Assist with annual audit in collaboration with CFO and Office Manager.
• Answer main phone line and triage calls as needed as determined by shared general office duties with other Assistant-level staff in the organization.
• Serve as lead on organization-wide training on main phone line, and Salesforce entry and management.
• Monitor the AFTD Giving inbox, replying to or escalating requests as needed.
• Travel for organizational meetings and events as needed.

SUPERVISORY RESPONSIBILITIES

• This position is an individual contributor and does not have supervisory responsibilities.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES

Education

• Bachelor's degree or high school diploma plus equivalent experience will also be considered.

Experience

• 2 years of nonprofit experience or other relevant experience preferred.
• Prior experience in an administrative role preferred. This can include volunteer activity.

Special Knowledge/ Skills

• Strong Microsoft Office Suite skills, particularly Word, Excel, and PowerPoint are required.
• Salesforce or other CRM experience strongly preferred.
• Database maintenance and management skills preferred.
• Strong communication skills required, particularly written and verbal via telephone.
• Strong organizational skills and attention to detail

ADDITIONAL INFORMATION

Interview Process

• Submit an application, including cover letter and resume
• Phone screen with a member of AFTDs HR department
• Interview with Hiring Manager
• Team interview with department staff
• Offer made to final candidate (contingent on reference and background checks)
• Additional interviews or assessments may be required dependent on position

Awards & Accolades

• Platinum Transparency 2023 by GuideStar, an organization that collects and publishes IRS-verified data about charitable organizations, issuing Seals of Transparency based on how much information each charity provides
• 4-star rating on Charity Navigator, an organization that assesses nonprofits organizational effectiveness through IRS filings and metrics such as, Impact & Results, Accountability & Finance, Culture & Community, and Leadership & Adaptability

Benefits and Perks

AFTD offers a competitive salary and is committed to providing a comprehensive benefits package to meet the needs of our employees and their families, including:

• Medical, Dental and Vision insurance for eligible employees regularly working 30 hours or more per week Presently AFTD covers 100% of employee individual medical coverage
• Basic Life Insurance/AD&D
• Company-paid short-term and long-term disability insurance
• Identity Protection
• Voluntary Term Life/AD&D
• Pet Insurance
• Employee Assistance Program
• SIMPLE IRA with company match
• Generous paid vacation and sick time
• 10 paid holidays
• A company culture that encourages work/life balance
• Ongoing team building opportunities, including staff retreats and days of service
• Ongoing professional development training and opportunities
• Hybrid working environment, with the opportunity to work remotely up to 3 days per week
• Business casual dress code

The Association for Frontotemporal Degeneration requires all new employees to present proof they are fully vaccinated against COVID-19 when they start work. Currently, fully vaccinated is defined as someone that has received both doses of the Pfizer/Moderna COVID-19 vaccines or one dose of the Johnson & Johnson COVID-19 vaccine 14 days or more before they begin work. Individuals with a disability or a religious reason preventing them from taking the vaccine may request an accommodation.

AFTD is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All of your information will be kept confidential according to EEO (Equal Employment Opportunity) guidelines.