System Support Specialist
Job Details
Experienced
Fleet Science Center - San Diego, CA
Part Time
$25.00 Hourly
Any
Information Technology
Description

General Statement:

The Systems Support Specialist assists in the Fleet mission and Visitor Experience Philosophy by the installation of server and desktop hardware/software. Provides front-line and high-level IT hardware, software and network support to internal and/or external clients to simplify and enhance the IT experience. Replies to requests for technical assistance. Supports core business enable applications, virtual environments, firewalls, and networking.  Plans, designs, configures, and implements IT hardware and software systems; and monitors and maintains both physical and virtual servers, appliances and applications. Maintains, monitors, and installs phone hardware/software. Implements new software and trains users on use of software. 

Reports to:  Manager of IT

Primary Duties and Responsibilities, including mental requirements of position:

Windows Server Systems

  1.    Monitor system resources, disk space and system logs.
  2.    Create and Manage Shares and Printers.
  3.    Evaluate and Perform upgrades and patches as needed.
  4.    Oversee Active Dir, User directories and passwords.
  5.    Replace defective components as needed.
  6.    Configure and support Antivirus Management.
  7.    Manage POS Services.
  8.    Manage Cloud Based Services.
  9.    Manage Phone Server Side Systems.

PC Microsoft Windows/MAC/

  1.    Replacing defective components including ram, cables, network cards, monitors, keyboards, fans, batteries, modems, power supplies, hard drives/ssd and various other components as required.
  2.    Troubleshoot network, telephone, and computer issues for end users.
  3.    Complete Understanding of PC and Server architecture and operating systems.
  4.    Troubleshoot hardware problems, replace defective parts.
  5. Cabling needs i.e. repair, maintenance and run new cable as required.
  6. Configure and support Antivirus clients.

GENERAL DUTIES:

  1. Monitor and Maintain network connectivity, repair as needed.
  2. Manage/Train/Communicate Changes of Point of Sales Systems.
  3. Assist in Troubleshooting of Point of Sales Errors and COA Issues
  4. Install new server hardware and software. 
  5. Install PC hardware and software
  6. Install and maintain phone hardware, software and equipment.
  7. Customize software to accommodate local requirements.      
  8. Troubleshoot hardware/network problems, replace defective parts.
  9. Responsible to be knowledgeable of safety and emergency plan and manual procedures.
  10. Assist in purchase and evaluation of new hardware and software.

OTHER DUTIES:

  1.    Train/Provide Support on Technical Exhibits and perform HARDWARE diagnostics and repairs when needed. **
  2.    Support other departments goals of technology implementations.
  3.    Assist in making decisions for new or upgraded software/hardware needs.
Qualifications

Tools and equipment used to perform this position:  various server systems including hardware and software; various computer systems including hardware and software; telephone systems including hardware and software; networked and stand-alone printers, copy machines and fax machines.

Experience, education, or skills required of the incumbent in this position:

    Three years related experience including Microsoft Server/PC support, Exchange, MS SQL Server, TCP/IP Networking and Cabling, Enterprise Antivirus software.

    Ability to assemble, troubleshoot and repair PCs and associated equipment and install new systems. 

    Good knowledge of various software products required by the Science Center including all Microsoft Office products.  

    Must be able to physically locate and transport computer equipment.  This requires ability to walk, see, and lift up to 50 pounds.

    Must be able to hear in order to hear computer in operation.

    Must be able to communicate verbally and in writing.

Supervision, direction, or guidance provided for this position:  

  •    Performs day-to-day duties as assigned by Information Systems Manager.
  •    Complete Workorders
  •    Provide feedback and resolutions to Departmental Needs
  •    On Call when Manger not available

Physical Requirements of this Position:

   Moderate Work:  Position involves sitting, standing, and/or walking.  Position requires ability to frequently exert up to 10 pounds of force to move objects and occasionally exert up to 20 pounds of force to move objects.  May be required to lift up to 50 lbs.

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