Who We Are:
Neighborhood Health Center is a non-profit organization local to Portland, OR serving underserved patients in the areas of primary care, internal medicine, dental services and more. Our patient-centered approach to care honors the unique needs and circumstances of each individual patient. NHC sees people, not problems, and recognizes that the time spent as a patient in a doctors office is only one factor in a persons overall health. Our leading edge, integrated clinical teams work in partnership with patients, their families, and the communities we serve to provide whole-person care, prevention, and ongoing support.
NHC is an Equal Opportunity Employer. We celebrate differences in the workplace and do not discriminate in employment opportunities or practices on the basis of race, color, religion, gender (sex), national origin, age, veteran status, sexual orientation, gender identity, disability, genetic information or any other characteristic protected by law.
Why work with us?
- We are a non-profit organization, passionate about providing the underserved population with medical and dental services across the greater Portland area, committed to making a difference daily.
- We offer our employees a competitive compensation and benefits package which includes 20 days of PTO (based on full time employment), 9 paid holidays, health/dental/vision insurance, quarterly wellness reimbursements, generous 401k retirement plan with employer match, employer paid disability insurance, EAP and life insurance.
- Our employees voted NHC a Top Workplace in 2020, 2021 and 2022!
Job Title: Certified Medical Assistant
Reports To: Clinic Manager
Work Type: On-Site
Language Differential: Eligible
The Certified Medical Assistant will provide exceptional and compassionate customer service to patients and visitors in a patient-centered medical home (PCMH) and demonstrate the value of NHCs mission. The Certified Medical Assistant will perform front and back-office responsibilities related to delivering quality patient care in a clinical setting.
Essential Job Duties
- Greets and rooms patients in a professional and welcoming manner.
- Performs patient work-up which includes gathering reason for visit, patient health history, demographic information, assisting providers (physician, advance practice provider, clinical pharmacist, behaviorists) in performing medication reconciliation, verifying allergies, documenting vitals, and assisting patients with completion of screening questionnaires/forms.
- Communicates expected wait times to patients and providers, providing updates frequently.
- Participates in pre-visit procedures including scrubbing all patient charts for the day, verifying historical labs, updating lab results, obtaining medical records, as needed, and huddling with the provider.
- Scrubbing for and addressing overdue health maintenance and gaps in care to assist in providing quality care and achieving quality metrics.
- Prepares exam rooms by setting up appropriate equipment according to visit type, stocks, preps and disinfects exam rooms in between visits.
- Autoclaves instruments and equipment after each use according to NHC standard procedures and protocol.
- Accurately and timely inputs patient information into EPIC per NHC standard procedures and protocol.
- Performs procedures within scope of responsibility, as directed by provider following standard protocol.
- Performs phlebotomy for lab draws, as directed by provider following standard protocol.
- Provides patient with after-visit summary (AVS), verbally reviews the information, and ensures all questions are answered and next steps in care are understood.
- Answers phones with professionalism to collect and record patient information, schedule appointments, verify insurance, and patient information.
- Responding to new or refill prescription requests through EPIC.
- Conducts patient follow-up, including referral paperwork and assisting patients in scheduling additional medical tests or appointments.
- Communicates lab results as directed by the provider either by letter or phone.
- Scans and indexes documentation into medical records according to NHC standard protocols and procedures.
- Receives, documents, and routes messages to appropriate clinical staff, including responding/returning patient/caregiver phone calls to obtain missing or additional information.
- Actively participates in continuous process and quality improvement workflows.
- Attends and participates in committees and assists at other clinics as business needs requires.
- Welcoming new team members and supports with training and development.
- Responsible for maintaining an active and unencumbered medical assistant certification and BLS.
- Comply with NHC standardized workflows, protocols, HIPAA, and safety guidelines.
- Performs other duties as assigned.