Technical Operations (Rides) Coordinator
Job Details
Answers in Genesis / Ark Encounter - Williamstown, KY
Full Time
Operations

SUMMARY:  

The Technical Operations (Rides) Coordinator must be able to control and manage the day-to-day running of a specific area, ensuring that the preparation and presentation of the area meets our high standards.  The Technical Operations Coordinator is responsible for creating the best, frictionless guest experience at all ride attractions.  This includes roles as Virtual Reality ticketing/seating/exiting guests within the experience, Carousel assistance, ticketing for camel rides/sluice assistance.  The ideal candidate is passionate about the Answers in Genesis attractions and serving others, enthusiastic, energetic, an excellent multi-tasker, and able and willing to fill or change positions quickly.  This position will allow one to impact others through a service mindset centered on making an eternal difference.  This position should display our Core Values of SERVE (Serve, Equip, Relate, Value, Engage) when interfacing with both internal and external guests to assure that the message and mission of Answers in Genesis is portrayed in an effective and God-honoring fashion.  The Technical Operations Coordinator is expected to demonstrate professionalism in dealings with staff, work as a team member and role model excellent customer service.  This position has a career path to fit your professional growth goals through professional development and managing a large staff to achieve great results by tackling challenges while having fun along the way. It also provides opportunities for spiritual, personal, and professional development. 

 

DAILY RESPONSIBILITIES  

  • Promote the Mission and Standards of Answers in Genesis  

  • Create a SERVE culture environment in all work done  

  • Provide excellent service to all guests by providing a best-in-class experience by engaging directly with guests to assist with product inquiries and transact purchases in a quick and efficient manner. 

  • Approach all tasks with a second-mile mindset 

  • Actively develop and maintain a work atmosphere that enhances the spiritual growth of all team members 

  • Prioritize personal integrity in all interactions and assignments 

  • Frequently provides inspection calibrations of staff operations to ensure compliance with SOPs 

  • Maintain proficiency in all staff positions and procedures 

  • Ensure the safety of all guests through training and proficiency regarding safety and security procedures 

  • Be able to model strong guest engagement skills 

  • And all other duties and responsibilities as assigned by management 

EDUCATION & EXPERIENCE 

  • Any combination of education or job-related experience that provides the required  

knowledge and abilities to perform tasks. 

 

REQUIREMENTS 

  • Must agree with and be able to sign our Statement of Faith 

  • Maintains a personal relationship with Jesus Christ 

  • Regular attendance at a local Bible-believing church 

  • Strong interpersonal relationship skills – ability to interact with guests and coworkers across all departments and levels 

  • Customer service oriented, dedicated to high guest satisfaction levels 

  • Good problem-solving skills and decision-making ability 

  • Ability to estimate and meet realistic deadlines, perform under pressure and react quickly to changing priorities 

  • Basic math skills: Accuracy in cash and financial transactions with guests 

  • Organizational skills and professionalism 

  • Must be able to stand, and move about, and assist guests throughout the entire length of the shift 

  • Perform duties in varied temperature and weather conditions throughout the attractions (e.g., extreme heat/cold, wind, rain, snow) 

  • Bend and lift between 25 and 50 pounds 

 

ITEMS NEEDED FOR POSSIBLE EMPLOYMENT 

  • Completion of on-line application, https://answersingenesis.org 

  • Resume 

  • Salary requirements 

  • Salvation testimony 

  • Confirmation of agreement with the AiG Statement of Faith 

  • Completion of a Background Check and Pre-Employment Drug Screen 

Apply