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Job Details

Philadelphia, PA
Restaurant - Food Service


Position Summary

Interact with Guests while following service standards to ensure an overall expedient, excellent Guest experience to create return Guests while responsibly serving beverages in moderate amounts, not to promote overindulgence or advocate any action that could cause Guests to become intoxicated.

Reports to: Manager on Duty

Job Tasks

  • Greet Guests in a friendly professional manner
  • Provide education about Chickie’s style of service and how menu items are prepared
  • Ensure menu, food preparation and ingredient knowledge in order to address Guest’s food allergy concerns and questions
  • Smile and maintain a positive attitude at all times
  • Perform light food preparation duties when needed
  • Follow all Chickie’s & Pete’s service standards including up-selling and suggestive selling
  • Inform Guests of daily specials
  • Check food and beverages for quality and presentation before serving
  • Serve food and beverages to Guests
  • Check identification to ensure that Guests meet minimum age requirements for consumption of alcoholic beverages
  • Recognize signs of intoxication and handle alcohol-related situations effectively; keep manager informed when situations arise regarding intoxicated Guests/refusal of service
  • Provide food and drink recommendations to Guests
  • Prepare garnishes for alcoholic and non-alcoholic beverages
  • Wash and sterilize glassware; maintain bottles and glasses in an attractive and functional manner to support efficient drink preparation and promotion of beverages
  • Maintain cleanliness in all areas of the bar
  • Report all equipment problems and bar maintenance issues to a manager
  • Assist with restocking and replenishment of bar inventory and supplies
  • Receive Guest payments and process transactions
  • Sincerely thank all Guests and invite them back for another visit soon
  • Clear and clean tables and bar seats promptly according to proper sanitation standards
  • Ensure all condiments and napkin dispensers are clean and well stocked
  • Respond appropriately to Guest complaints and bring any issues to manager’s attention
  • Perform marketing and other promotional services as needed
  • Complete beginning, change and end of shift side duties
  • Understand the importance of speed of service and act with sense of urgency when performing job tasks
  • Attend all scheduled employee meetings
  • Additional tasks as assigned


Main Responsibilities, Required Skills and Knowledge

Guest Service: Must consistently be able to assess, anticipate and meet Guests’ needs and respond quickly without losing focus or projecting a mood that detracts from the Guests’ overall experience.

Communication: Must clearly communicate in a professional manner with Guests, vendors, coworkers and management. Must understand instructions, read written company memorandums and communicate when he or she needs more direction or training.

Interpersonal Relationships: Must adapt to different personalities of Guests and coworkers without losing focus.

Teamwork: Working together as a team is a critical success factor of any restaurant. Establishing good working relationships is key to maintaining a team-oriented work environment.

Performing General Physical Activities: Must perform physical activities in a variety of environmental conditions that require moderate strength including cleaning, climbing, lifting, walking, balancing and handling of materials. Must be able to stand for long periods of time.

Problem Solving and Conflict Management: Must recognize a problem when it arises and be able to resolve it appropriately by using good judgement, tact and initiative according to company policy and procedure.

Analytical Skills: General accounting and mathematical skills required along with point of sale application knowledge. Must use logic and reasoning to identify solutions and alternatives for a successful outcome to problems.

Technical Skills: Must correctly operate various mechanical devices such as POS systems, credit card machines and mixers.

Quality Control and Priority Assessment: Must evaluate current practices and processes; immediately recognize potential areas of conflict; and initiate ways to improve current business methods, quality of products and services provided to the Guests.

Language Skills: Must be able to write and speak English effectively.

Flexibility: Occasionally works overtime and assists with the workload of others if needed. Additional responsibilities may be assigned as needed.


  • 401(k)
  • Paid Sick Leave
  • Health Care (for qualified employees)
  • Commuter Transit Benefit (all employees)
  • Complimentary Shift Meal
  • 20% Off All Merchandise
  • Semi-Annual Employee Appreciation Days (qualified employees)
  • EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.