WHAT YOU'LL DO HERE
- Assists in obtaining necessary documentation from borrowers and reviewing for completeness and accuracy.
- Answers customer inquiries and interfaces with MC.
- Completes data inquiry and enters into Encompass.
- Assists in providing an independent assessment of credit risk by examining individual credit/loan applications for adherence to guidelines, policies, and procedures determined by investors.
- Assists with pipeline management reviews with Processors and MCs; monitors rate expirations; follows up with appraisal and title orders.
- Keeps MC’s updated on the status and identifies issues needing MC’s attention.
- Assists with Client Database management.
- Prepares and distributes sales/marketing materials to referral sources and clients.
- Understands and adheres to federal regulations, including Reg B, Reg C, Reg X, and Reg Z.
- Prepares file for submission to Processing.
- Reviews Doc Order Request for accuracy and approval.
- May review pre-audit for accuracy.
- Follows file from start to successful close of escrow.
- Other duties as assigned.
WHY YOU'LL LOVE WORKING HERE
- Competitive base salary.
- Opportunity to work remotely. Ideal candidate would live in the Greenville, SC or surrounding area to work in the Greenville, SC office occasionally but with the right candidate, would be willing to hire outside the area for 100% remote work.
- 401(K) Plans & company match*.
- Generous PTO & Observed Paid Holidays.
- Employee Loan Program.
- Employee Referral Program.
- Paid Maternity and Paternity Leave.
- Comprehensive benefits package including Medical, Dental & Vision.
- Supplementary benefits: Voluntary Life, AD&D, LTD & STD.
- Company-Sponsored Life, AD&D, and LTD.
- Wellness Program, Pet Insurance & Corporate Discount Program.
- Diverse and inclusive atmosphere!
WHAT YOU BRING TO THE TABLE
Education & Experience:
- Bachelor’s degree preferred or high school graduate with equivalent experience.
Knowledge, Skills, and/or Abilities:
- Excellent customer service skills, with the ability to respond professionally to inquiries and complaints from internal and external customers.
- Knowledge of mortgage process, guidelines, regulations, and automated underwriting systems.
- Ability to read, analyze and interpret financial documents; ability to manually calculate figures and amounts such as payments, interest, discounts, upfront MI, funding fee, MI.
- Familiarity with Encompass and Optimal Blue preferred.
- Strong time management skills, including the ability to accurately prioritize and handle multiple tasks simultaneously.
- Effective written and verbal communication skills.
- Computer proficiency using Microsoft Office suite of products.
- Must be a team player.
We live and breathe our core values: Support, Collaboration, Innovation, Fast-Paced & Pride! Our success over the past decade is largely due to our vision to hire the BEST people in the industry. Is that you? If so, JOIN OUR TEAM!
On Q Financial, Inc. is an Equal Opportunity Employer committed to excellence through diversity. We strongly encourage people of color, lesbian, gay, bisexual, transgender, non-binary, veterans & individuals with disabilities to apply. Diversity and inclusion are vital to fulfilling our mission to simplify the mortgage process to make the dream of homeownership a reality—for everyone.
Our Multicultural platforms are disrupting the industry which is only made possible by our diverse, unique, and inclusive family. THE DREAM IS INCLUSIVE!
