Desktop Support
Job Details
Company Head Quarters - Lincoln, NE
Full Time
2 Year Degree
None
Day
Information Technology

Job Description:

Desktop Support

Position Overview:

This Desktop Specialist role is responsible for administration, configuration, monitoring, and updating of assigned servers and workstations. This position also assesses and identifies appropriate solutions to be integrated into the companys IT Operations and makes recommendations for implementation. This is a non-exempt, non-supervisory position, reporting directly to the IT Operations Manager.

Primary responsibilities include:

  • Building, installing, testing and administrating systems including Microsoft Windows Server, Windows Desktop Operating Systems Windows, and MAC
  • Active Directory administration (user and computer creation, administration, and access configuration)
  • Office 365 and Exchange server administration (mailbox creation, administration, and access configuration)
  • Managing and maintaining the enterprise integrated desktop and mobile device management software, Desktop Central
  • Designing and scripting solutions for both enterprise and customer-facing systems
  • WDS (Windows employment Server) and MDT (Microsoft Deployment Toolkit) in order to manage, maintain, and improve the companys imaging platform
  • Asset management of both end user IT hardware and software across the enterprise
  • Mitigation of risk by ensuring software and patches are kept up to date utilizing WSUS and the companys desktop and mobile device management software
  • Experienced desktop support functions (OS troubleshooting from basic break-fix to advanced disaster recovery of non-booting systems)
  • Basic local and network connectivity including troubleshooting TCP/IP, DHCP, DNS
  • Complying with all company personnel policies and practices as well as all federal, state, and local standards/requirements
  • Other duties as assigned

Qualifications, skills, and abilities:

  • Must be a quick learner, organized, and highly motivated
  • Team player with collaboration skills
  • Ability to work independently with minimal supervision
  • Excellent written and verbal communication skills as well as follow-up skills
  • Excellent problem-solving abilities and ability to prioritize responsibilities as necessary
  • Off-hours work and occasional travel as required

Experience/knowledge:

  • An equivalent combination of education and technical training and at least three years of recent experience managing Windows Desktops in an Enterprise environment
  • Two years of experience in applicable software solutions
  • Current valid MCSA Windows Server or MCSE Server Infrastructure and one year of related experience
  • Solid understanding and experience with Windows Operating Systems (both server and desktop) and Microsoft Office Suite products in a support role required
  • Experience monitoring and deploying appropriate software patches or updates to supported software applications.
  • Familiarity with Windows server administration for supporting rights and access required through Active Directory required.
  • Experience supporting Servers, desktops, laptops, and peripherals required.
  • Proven experience in delivering excellent customer service.
  • Experience utilizing and administering VMWare a plus.
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