The Senior Manager of IT and Cybersecurity manage and maintains the ongoing Museum Information Technology experience by proactively supporting various constituencies and working within a well-defined IT management framework. The Senior Manager of IT and Cybersecurity meets organizational goals with a technology-driven strategic vision to accomplish new and diverse challenges and a hands-on approach when necessary to support and maintain the existing IT environment. The Senior Manager of IT and Cybersecurity is responsible for the overall planning, organizing, and execution of all IT functions at the museum.
Responsibilities include, but are not limited to:
Leads development and implementation processes for the organizations IT systems and department.
Develops and implement business continuity protocols to minimize disruption to business operations in the event of emergency situations or data loss.
Establishes efficiency and efficacy standards, providing recommendations for improvement of IT infrastructure.
Analyzes IT infrastructure and systems performance to assess the budget, operating costs, productivity levels, upgrade requirements, and other metrics and needs.
Oversees security of systems, network equipment, servers, websites, applications, phone system, and parking kiosk system, including monitoring campus residence network.
Develops and maintain relationships with external IT vendors and service providers.
Manage all hardware and software evaluations and maintain vendor contracts.
Function as a primary liaison to Managed Service Provider, escalating issues where necessary while working under vendor directives
Develop the strategy, goals, and objectives for the information security training, education, and awareness program
Convey basic user training of essential business functions including authentication, connectivity, email, collaboration, phone system, and museum management software.
Oversee a variety of user devices ranging from PCs, printers, scanners, and virtual desktops to tablets, and mobile phones.
Cyber Security Responsibilities:
Safeguard information system assets by identifying and solving potential and actual security problems.
Protects the system by defining access privileges, control structures, and resources.
Recognizes problems by identifying abnormalities, and reporting violations.
Determines security violations and inefficiencies by conducting periodic audits.
Upgrades system by implementing and maintaining security controls.
Keeps users informed by preparing performance reports, and communicating system status.
Maintains quality service by following organization standards.
Maintains technical knowledge by attending educational workshops, and reviewing publications.
Performs other related duties as assigned.
