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Senior Product Manager

Job Details

Full Time


InterExchange is a nonprofit organization passionate about connecting young people from all over the world with life-changing international exchange opportunities. We want the whole world to understand the importance of cultural exchange and to achieve this mission we constantly strive to improve the systems and processes that power our organization.

To help us further our mission through a best-in-class application and matching platform, we’re looking to hire a well-organized and experienced Senior Product Manager. This person will work with us to execute our product strategy by retiring legacy systems and delivering new features to create organization-wide capabilities that help achieve business objectives.


Senior Product Manager Responsibilities:

  • Oversee the success of products and capabilities that enable the administration of our programs across the organization

  • Discover user requirements through analysis and stakeholder interviews

  • Define success metrics and identify how they relate to business objectives

  • Facilitate the prioritization of feature requests across departments

  • Collaborate with software engineers to identify and assess solution options, facilitating the estimation of feature and story sizes

  • Translate roadmap items into detailed functional requirements and create mockups when necessary

  • Work closely with QA to ensure delivered work meets requirements

  • Measure and report on the impact of delivered work

  • Perform user training, gather feedback, and ensure knowledge is shared across departments

  • Document, troubleshoot, and prioritize support requests from internal and external users


Our Ideal Senior Product Manager will be experienced with the following:

  • Prioritization frameworks and client management

  • Crafting problem statements and articulating impact if solved

  • Writing user stories and functional requirements

  • Managing backlogs in project management tools

  • Running planning and refinement meetings

  • Creating documentation and performing user training


Our Ideal Senior Product Manager will have:

  • Bachelor’s Degree in Business, Information Systems or Computer Science (or related)

  • 5-8 years Product Management Experience

  • A strong commitment to the importance of cultural exchange

  • Passion for technology and the impact it can have on the world

  • The ability to actively communicate, collaborate, inspire and motivate staff at all levels

  • The ability to think and act strategically and proactively

  • Excellent communication and interpersonal skills

  • The ability to articulate ideas to both technical and non-technical audiences

  • Keen attention to detail

  • Desire to consistently improve processes and open to new ways of working


We would love it if our next Senior Product Manager also has:

  • Startup experience

  • Enterprise software company experience

  • Computer science education or equivalent experience

  • Passion for open source and developer tools


Your first year will be focused on getting you well-versed on the organization’s needs and current capabilities while helping to deliver the features planned in our roadmap.You will report to the Group Product Manager who, in conjunction with the COO and CTO, has been working to progress the organization onto our digital platform and optimize the way we work to ensure alignment to business goals.


Salary Range: $130,000 to $150,000 annually


Target Start Date: April 1, 2024


Location:Hybrid; 2 days per week from our downtown NYC office


When & Where you'll work:

  • We currently offer a hybrid arrangement of 2 or more days per week in our NYC office. We reserve the right to revise our hybrid arrangement in the future.

  • Monday to Friday; 9:00-5:00 pm EST, option for flexible start and end times.

  • Approximately 35 hours a week, and up to 40 depending on project load and seasonality


Benefits & Perks of Employment at InterExchange

  • Generous paid time off and health time off package

  • Flex-time options

  • Affordable, quality medical and dental insurance

  • 401k retirement savings plan with employer contribution

  • Employer-sponsored life insurance

  • Pre-tax commuter benefits

  • Optional pre-tax flexible spending (FSA) and dependent care accounts (DCA)

  • Optional supplemental insurance plans

  • Educational assistance and professional development reimbursement programs

  • Opportunities to participate in committees and clubs

How To Apply:

  • Complete our online application

This job description should not be interpreted as all-inclusive. It is intended to identify the essential functions and requirements of this job.

InterExchange is proud to be an equal-opportunity employer that is committed to a policy of equal treatment and opportunity in every aspect of our hiring and promotion process. All qualified applicants will receive consideration for employment and will not be discriminated against because of race, color, sex, sexual orientation, gender identity or expressions, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws. Reasonable accommodation will be made so that qualified disabled applicants may participate in the application process.


InterExchange Mission: The mission of InterExchange is to promote cultural awareness, knowledge, and global competence among people from around the world through international exchange programs, offering work and training opportunities in the United States and abroad.

Opportunities for All: InterExchange is an equitable and inclusive organization. We consider diversity as central to our mission, and we strongly encourage and seek applications from people of color, bilingual and bicultural individuals, veterans, people who have experienced poverty, and members of the LGBTQIA+ community. We strive to maintain a workplace that is vibrant, welcoming, innovative, collaborative, and free of barriers and discriminatory practices.

Representation: InterExchange is fully committed to fostering and building a truly diverse, equitable, and inclusive organization whose staff, Leadership Team, and Board are diverse in background, experience, race, color, national origin, gender, age, religious preference, marital status, sexual orientation, gender identity, gender expression, sensory, mental or physical abilities, veteran status, and other qualities that strengthen our programs while reinforcing our commitment to fairness and increasing representation in the field of cultural exchange.

Mutual Understanding & Respect: InterExchange actively promotes an environment of respectful communication and collaboration both internally and externally. We encourage those in our community to think inclusively, participate in a thoughtful exchange of ideas, and create space for all voices to be heard and respected.

We’re excited to welcome new team members who actively embrace our mission and values.