PIH Family Support Specialist
Job Details
Med Quarter - Cedar Rapids, IA
Full Time
High School
$15.00 - $17.22 Hourly

Eligible for $500.00 sign-on bonus

Position Summary:

To function as a member of the Pediatric Integrated Health (PIH) Care Team providing direct and indirect care coordination services to assist the family in locating and accessing social, community and recovery supports.


Examples of Essential Functions:

  • Effectively assess the needs of client/family
  • Understand community based resources, eligibility and points of access
  • Develop and maintain healthy, supportive relationships with client/family
  • Locate, coordinate and link client/family to needed behavioral, physical and social services in the community while following the care plan
  • Provide coordination and follow-up for transitional living situations
  • On a rotating basis, carry an Agency issued cell phone to respond to after-hour calls
  • Provide crisis intervention as needed
  • Coordinate care of assigned client cases
  • Ensure all client documentation is complete and up to date
  • Conduct necessary assessments
  • Conduct and/or participate in School and Family Team meetings when necessary
  • Utilize available data and information to effectively monitor and improve program performance
  • Provide linkage, follow-up and support of behavioral, physical and supportive care for PIH client/family
  • Meet at times and places convenient and appropriate to the family needs
  • Be an effective member of the PIH Care Team
  • Assist parents in developing advocacy skills
  • Maintain required documentation and files
  • Utilize technology and information system as directed
  • Directly participate in transitional living situations and out-of-home treatment intake/discharge planning
  • Develop working relationships with community providers, physical health care providers, social services entities, DHS and Juvenile Justice workers
  • Effectively communicate with client/family, co-workers, service providers and community professionals
  • Participate in the Utilization Management process
  • Participate in the Quality Improvement process to assist in tracking Agency incentive progress
  • Utilize the Signify system through My Care Community
  • Support and ensure visitor check-in procedure is followed per policy
  • Demonstrate appropriate age-specific and cultural competencies in interactions with clients, families, co-workers and other professionals
  • Be aware and respectful of cultural and socioeconomic characteristics of clients/family
  • Comply with accepted professional standard and practice as reviewed during Family Peer Support Training and Certification Process
  • Maintain team members
  • Complete all necessary trainings as assigned including required continuous education, conference attendance, review of relevant materials and completion of Relias trainings
  • Perform all work duties and activities in accordance with Tanager Place policies, procedures and safety practices
  • Attend work regularly at the designated place and time
  • Perform related work as assigned


  • Effectively utilize the Agencys Electronic Health Record system
  • Knowledge and use of the Agencys Resilience and Trauma Informed Care model
  • Ability to ensure safe transportation of client/family
  • Ability to treat all individuals with respect and maintain standards of confidentiality, professionalism and objectivity
  • Proficient use of Microsoft Excel, Outlook and Word or similar software
  • Proficient typing skills
  • Ability to establish and maintain complex records and files
  • Ability to handle confidential information with tact and discretion
  • Ability to use empathetic listening skills, communicate with clarity and maintain an attitude that conveys respect
  • Ability to operate a personal computer using program applications appropriate to assigned duties and responsibilities
  • Ability to work cooperatively and to maintain effective working relationships to accomplish job responsibilities
  • Ability to quickly learn and put to use new skills and knowledge brought about by rapidly changing information and/or technology
  • Thorough knowledge and experience as a productive team member with the flexibility to adapt to daily changes in routine or assignments
  • Ability to critically think through issues/problems and identify effective solutions/outcomes
  • Ability to communicate effectively and establish and maintain effective working relationships with other Tanager Place team members, state and federal stakeholders, program participants and the community
  • Ingenuity and inventiveness in the performance of assigned tasks
  • Communicate effectively in writing and verbally
  • Strong written and verbal communication skills, as well as crisis management skills
  • Ability to act as a positive emissary of Tanager Place in all meetings with public and other Agency team members to promote a positive image of Tanager Place at all times
  • Ability to cope under stressful situations and handle complex assignments
  • Handle multiple projects and work assignments successfully


Acceptable Experience/Training/ Education:

  • High School Diploma or GED
  • A minimum of one (1) year's experience working directly with children with mental health and/or physical health needs
  • Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work


Required Special Qualifications:

  • Must have a valid Driver's License and meet the Agency's driving requirements


Physical Demands: Requires the following, with or without reasonable accommodation:

  • Clarity of speech and hearing, which permits the team member to communicate effectively
  • Sufficient vision, which permits the team member to produce and review a wide variety of materials in both electronic and hardcopy forms
  • Sufficient manual dexterity, which permits the team member to operate a keyboard and to make handwritten notations
  • Sufficient personal mobility, which permits the team member to attend and observe the work in other offices and field work locations
  • Exposure to different levels of noise in the office setting to include phones ringing and/or other team members talking to clients/co-workers/visitors