Insurance Verification Specialist (Greeter)

Suvida Healthcare is a neighborhood-centric, multidisciplinary primary care program built to address the physical, behavioral, social, and cultural needs of the underserved Medicare-eligible Hispanic population. Multigenerational in design, Suvidas differentiated approach will enable us to deliver on the quadruple aim, improving health outcomes as well as consumer and employee experience while lowering total cost of care. Suvida will thoughtfully cultivate an empathetic and service-centric environment, positioning us not only as a best-in class health care provider, but also as the provider of choice for our patients, their families, and the community at large.

Our Purpose

We are an empowered primary care team creating health equity through an exceptional clinical and consumer experience that improves the quality of life for the people, families, and the neighborhoods we serve.

Our Vision

To improve the quality of life for underserved people and those that care for them in neighborhoods across America.

Job Summary

The Insurance Verification Specialist/ Greeter will be an integral part of the Suvida Healthcare team. The GVS will be the first impression of the center to all patients, family members, and visitors. The GVS will provide exceptional customer service and ensure all who visit Suvida Healthcare centers are welcomed and properly attended to. The GVS will work with the center team by answering questions, managing incoming and outgoing calls, ensuring all benefits are verified, and assisting with other clinical clerical tasks.

Essential responsibilities consist of but are not all inclusive:

• Ensures the highest level of customer service possible

• Displays respect and concern for all patients

• Attends all clinic huddles and clinic monthly meetings

• Greets and Welcomes patients to the clinic

• Assists patients to the seating area

• Assists patients in wheelchair to the seating area

• Assists patients with scheduling transportation to and from the clinic

• Ensures all insurance benefits are verified and active

• Collects any co-pays necessary for patients visit

• Manages phone lines by answering, taking messages, and conducting outbound calls as instructed

• Manages patient referrals by processing them and obtaining authorizations

• Assists in scheduling appointments for patients referrals

• Updates patient information and making changes to EMR platform

• Other Duties as assigned

Education Requirements

• High School Diploma or GED Equivalent

• Bachelors in Healthcare Administration, Business, or Hospitality preferred

Experience Requirements

• 1+ years progressive work experience in the healthcare industry

• 2+ years of customer service

• Bi-lingual-Spanish required

• Experience managing referrals and authorizations preferred

• Experience in Value-based care operations preferred

• Experience documenting electronic medical records

• Comfortable working independently

Physical Demands

While performing the duties of this job, the employee is required to sit for prolonged periods of time, stand, walk, talk, hear, and reach with hands and arms. Hand eye coordination is necessary to operate computers and other office equipment; must be able to operate a motor vehicle. When representing Suvida Healthcare at external events, the Greeter/Verification Specialist is also required to stand for prolonged periods of time, kneel, crouch, bend and lift, and able to move up to 30 pounds. The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

I acknowledge that the above job description accurately reflects my job duties, but Suvida Healthcare may require that I perform duties not included in this job description required for effective teamwork.

Location: Austin (On-Site)