Resident Manager (On-call)
Job Details
San Pedro Street - Los Angeles, CA
On- Call
High School
$15.00 - $20.00 Hourly
Nonprofit - Social Services

The Downtown Womens Center seeks a Resident Manager to contribute directly to breaking the cycle of homelessness for women. Following a Permanent Supportive Housing model, the Resident Manager manages the daily program operations of our Residence sites. As 95% of DWC residents do not return to homelessness, the Resident Manager upholds high standards of quality for supportive services, works closely with an interdisciplinary direct-service team to empower residents, and build a safe community that promotes stabilization and housing retention. The ideal candidate promotes housing first principles by using best practices like Trauma Informed Care, Housing First, Harm Reduction and Critical Time Intervention to support tenants in maintaining their housing.

Essential Functions

  1. Manage the daily operations of the Residence site including facilities, crisis management, service connection, exercising independent decision making and delegating tasks to volunteers and resident peer leaders
  2. Work collaboratively with Housing Manager on programming that fosters a safe environment, promotes personal stability and community, including life skills workshops, community-building events
  3. Support Senior staff with Resident Club activities, coordinating enrichment and wellness activities with Peer Leaders and volunteers
  4. Ensure the safety of the residents and security of the building by conducting regular building rounds and enforcing policies that monitor visitors and guests
  5. Inform and build upon treatment plans that increase housing retention among the residents through regular case consultations, while practicing best practices in Trauma Informed Care, Harm Reduction, and Critical Time Intervention
  6. Help develop and manage policies and procedures as they relate to services that improve resident Activities of Daily Living (ADLs) including transportation, medication management, laundry, and other personal needs
  7. Collaborate with the Administrative Department to ensure the safety and maintenance of the facilities, and provide leadership during facility emergencies
  8. Manage conflicts and personal emergencies experienced by the residents
  9. Provide supervision to interns and volunteers in the provision of services as assigned
  10. Provide direct service to the residents including life-skills coaching, transportation, and inter-personal conflict resolution
  11. Develop and maintain relationships with residents, staff and local service providers and participate in community meetings
  12. Other duties as assigned to support the mission of the organization

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies (I.e. Flexibility, Communication Proficiency, Budget Management, Relationship Management)

  1. Problem Solving and critical thinking ability
  2. Communication Proficiency
  3. Active Listening
  4. Flexibility
  5. Costumer service
  6. Team work
  7. Conflict management
  8. Professional boundaries and self-awareness
  9. Time Management and ability to prioritize tasks

Supervisory Responsibility

This position does not have supervisory responsibilities of other staff, but may provide supervision to volunteers and interns.

Work Environment

This job operates in a professional office environment. This role regularly uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to regularly perform a building walk through, and potentially climb stairs. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, up to 15 lbs, and open filing cabinets as necessary. Position Type and Expected Hours of Work

Position Type and Expected Hours of Work

This is an on-call position. Days and hours of work are as needed to suit Residence needs.

Minimal travel is expected for this position for training and enrichment activities

Work Remotely:

No, must be on-site only


Required Education and Experience 

  1. High school diploma or GED.
  2. Two years of experience working with similar population or homeless related services

Required Knowledge/Skills/Position Qualifications

  1. Familiarity with supportive housing or other residential or shelter facilities in Los Angeles strongly preferred
  2. Knowledge of issues related to women’s homelessness, mental illness, chronic health issues, and older adults preferred
  3. Ability to exercise and model good judgment, especially in crisis situations
  4. Strong written and oral communication skills required; proven ability to communicate with diverse audiences
  5. Strong multi-tasking skills and proficiency in Microsoft Office Suite (Word, Excel, Outlook) required
  6. Strong interpersonal skills and ability to lead a diverse group of staff, interns and volunteers
  7. Detail-oriented, highly organized, able to manage multiple tasks and priorities, and set and meet goals and deadlines
  8. Cultural humility
  9. Must be a CA resident and live at least 75 miles from the office and must be available for in-person meetings at the DWC offices.
  10. Must provide documentation of a negative COVID-19 test result from the last seven days, on first day of hire.
  11. Must provide documentation of a negative TB test result within the last twelve months, on first day of hire.
  12. You will be required to have received at least the first dose of COVID-19 vaccination to start employment with DWC, and second dose must be received within 30 days from the first day of hire.


Additional Eligibility Qualifications

  1. Criminal background check and security clearance required.
  2. Current valid California state driver’s license, insurance, with good driving record
  3. Oral and written fluency in Spanish and English a plus


Work Authorization/Security Clearance (if applicable)

[This section lists visa requirements, H1-B sponsorship, special clearances, etc. If applicable, insert information regarding government contracts or special requirements.]

Downtown Women’s Center provides equal employment opportunities (EEO) to all employees and applicants and actively seeks candidates who reflect the rich diversity of the communities that we serve. We are committed to a work environment that embraces and promotes individuality and inclusion. We believe that diversity and inclusion of varied perspectives, backgrounds, and life experiences is essential to our organization’s effectiveness, and allows us to serve our clients in the respectful, responsive, and understanding way that they deserve. We define diversity in broad terms to include race, ethnicity, age, gender, religion, sexual orientation, gender identity and expression, mental or physical disability, marital status, pregnancy, military and veteran status, medical condition, geography, socio-economic status, and other unique attributes that make us who we are.

Downtown Women’s Center complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.