Case Manager - Bilingual
Job Details
Residential Shelter - , TN
Full Time
4 Year Degree
Up to 50%
Nonprofit - Social Services

Position Summary


Position maintains primary responsibilities for providing counseling, advocacy, and case management to domestic violence survivors within the Domestic Violence Services program. This includes coordinating in-house and community resources to meet the needs of the clients.


Relationships and Contacts


Within the organization:  Initiates and maintains professional working relationships with staff throughout the organization including peers, supervisors/managers, directors, senior and executive management.


Outside the organization:  Initiates and maintains professional working relationships with shelter clients, transitional housing clients, community clients, volunteers, general public, vendors, and board members.

Position Responsibilities


Essential Responsibilities

  1. Identify barriers to success and makes appropriate referrals.
  2. Interacts closely with community organizations to remain current on resources available and to be able disseminate accurate knowledge; advocates for victims and makes, and trains others to make, appropriate referrals.
  3. Provide individual and group counseling for residents living in Weaver Center, transitional housing clients, and community clients.
  4. Assess client needs and develop case plan with residents, providing regular sessions to ensure progress.
  5. Measure results, tracks data and submits timely reports to Program Manager.
  6. Facilitate support groups with survivors of domestic violence.
  7. Provides schedule facilitator support by rotating one week, every seven weeks.
  8. Maintain accurate and confidential records for each client, documenting resident behaviors, incidents, interactions, and progress in consistent and ethical manner.


Additional Responsibilities

  1. Conduct intake and orientation to program and shelter in a timely and caring manner.
  2. Conduct exit interviews and safety planning with residents departing shelter.
  3. Respond to crisis calls and makes appropriate referrals.
  4. Assume responsibility for residential coverage, as appropriate.
  5. Provide transportation for residents as appropriate.
  6. Provide support and assistance to volunteers as needed during shift.
  7. Develop an understanding of agency and program policies and procedures, implementing appropriately and interpreting to residents and volunteers.
  8. Monitor resident activity throughout shelter and manage conflict through appropriate intervention.
  9. Protect confidentiality of clients at all times.
  10. Attends program staff meetings, in-service training sessions, YW Total Staff, and other meetings as requested.
  11. Continually addresses all aspects of professional development.
  12. Perform other duties as assigned.

Education and Experience

Position requires a Bachelor’s degree in Social Work or related field, 1 to 3 years of case management experience, and fluency in both English and Spanish.  


Physical Requirements

  • While performing the duties of this job, the employee will be required to communicate with peers/general public, clients and vendor
  • Tolerant to various noise levels: noise level in the work environment varies – may be very quiet to moderate
  • Job performance will require the ability to move throughout the building as well as sit or remain stationary for extended periods of time
  • While performing the duties of this job, the employee may be required to talk or hear, sit, stand, walk, reach, climb or balance, stoop, kneel, crouch or crawl, taste or smell.
  • Ability to move 25 pounds


Other Requirements

Position requires incumbent to have a valid driver’s license, vehicle insurance and a clear driving record for the last three years.


Skill Competencies

  • Demonstrated ability to successfully function under pressure in critical situations
  • Ability to interact with a diverse background and social economic level
  • Effectively manage conflict and crises
  • Strong problem solving and analytical skills
  • Ability to exercise sound judgment and discretion
  • Sensitivity to the needs of battered women and their children
  • Excellent organizational and time management skills
  • Successful collaborative skills working with a variety of groups
  • Excellent interpersonal and relationship building skills
  • Strong belief in the YWCA and ability to convey its importance


YWCA of Nashville and Middle Tennessee is an equal opportunity employer