Guest Services
Job Details
Keeneland Association - Lexington, KY
·         Greet patrons, club members, trustees and other attendees during live racing in various parts of the property 
·         Anticipate guest needs, respond promptly and acknowledge all guests, however busy and whatever time of the day.
·         Engage patrons as unique individuals; talk, listen and resolve conflicts with patrons and other guests.
·         Scan tickets and review passes, assign stickers and other paraphernalia to guests.
·         Actively contribute to the efforts of other guest services positions and departments when necessary. 
·         Promote a safe working environment; includes stairwells, elevators, escalators, sidewalks or other indoor or outdoor work stations. 
·         Keep work area (elevator, stairwell, sidewalks, etc.) neat and presentable to the best of abilities. 
·         Maintain a working knowledge of Keeneland: 
o   Brief history of Keeneland as a Thoroughbred race track and sales facility.
o   Communicate services and amenities of the property to the guests. 
o   Locations of restrooms, dining rooms, concession stands, corporate boxes, Clubhouse, elevators, escalators, mutuel windows, first aid, betting stations and other important locations.
o   Scheduled daily group activities and other daily initiatives 
·         May be assigned additional duties such as restricting paddock access, coat check, escalator safety and enforcing dress code based on position location. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made  to enable individuals with disabilities to perform the essential functions. 

A Kentucky Horse Racing Commission license is required for all track workers.  This will be provided to you on behalf of Keeneland upon hire.


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