Attraction Admissions Specialist Full Time
Job Details
Answers in Genesis / Ark Encounter - Williamstown, KY
Attraction Admissions Specailist Full Time

SUMMARY:   

The Attraction Admissions Specialist is responsible for creating a frictionless guest experience. This includes parking attendants, ticketing, and loading and unloading of buses, from the front gate through the guest drop-off at the Answers Center. A frictionless experience requires meeting entry timing goals by providing information for continuous improvement. This position has a career path to fit your professional growth goals through professional development to achieve great results by tackling challenges while having fun along the way. 

DAILY RESPONSIBILITIES:      

  • Promote the Mission and Standards of Answers in Genesis  

  • Create a SERVE culture environment in all work done 

  • Provide excellent service to all guests by creating a frictionless experience throughout their visit to the attraction. 

  • Workstation may be located at the attraction entry/exit points, admissions ticketing windows, bus loading areas, and parking lot. 

  • Provide excellent service to all guests by greeting, directing guests, and answer questions relative to attraction and event information and wayfinding. 

  • Proactively engage guests to assertively direct and enforce traffic flow. 

  • Provide guests onboarding assistance for wheelchairs, strollers, and other mobility devices to be loaded via ramp use and position on the bus. 

  • All other duties and responsibilities as assigned by management.

REQUIREMENTS: 

  • Must agree with and be able to sign our Statement of Faith.  

  • Customer service skills: friendly and courteous with guests 

  • Assertive in directing traffic flow and giving directions to large crowds. 

  • Basic Math skills: Accuracy in cash and financial transactions with guests 

  • Organizational skills: rotation of date sensitive inventory and cleaning 

  • Must be able to stand and move about throughout the attraction for the entire length of shift. 

  • Perform duties in varied temperature and weather conditions throughout the attraction (e.g., extreme heat/cold, wind, rain, snow) 

  • Bend and lift between 25 to 75 pounds. 

  • Punctual: arriving to workstations at the schedule time

 

ITEMS NEEDED FOR POSSIBLE EMPLOYMENT 

  • Completion of on-line application 

  • Resume 

  • Salary requirements 

  • Salvation testimony 

  • Creation belief statement 

  • Confirmation of agreement with the AiG Statement of Faith 

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