Family Wellness Supervisor on Duty

LOVE YOUR JOB. MAKE AN IMPACT.

Lorell Jungling, Member Services Representative said, "I love my job because it allows me to connect with my community and serve our members. It is a great way to start my day. I also work in a facility that has a fun atmosphere created by our directors and team. We all work together to serve our members and the community."

We offer a fun, rewarding work environment and a FREE YMCA & Family Wellness Membership!

The Supervisor on Duty delivers and assures excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the facility. Supervises entire facility during scheduled shift and enforces guidelines among members, guests, program participants and staff. This job is located at the Family Wellness facility at 2700 46th Ave SE in Mandan.

• Monitors the entire facility including the Wellness Center, gyms, tracks, hallways, locker rooms and Member Services desk areas. Enforces building rules and member code of conduct. Addresses incidents or violations immediately, in an assertive, yet professional and courteous manner.
• Assures that service and program areas are properly staffed and that they are providing excellent customer service, completing their job duties, and holding them accountable for following guidelines and policies. If a problem with staffing arises, addresses and resolves the situation as much as possible and contacts the department director if needed.
• Prior to closing time, assures that the closing procedures are completed. Secures the building by checking all outside doors to make sure they are locked. Walks through the facility to assure that everyone is out, towels, balls and garbage, etc. is picked up, final laundry loads are complete, all lights are turned off and cash drawers are closed out properly. 
• Provides excellent service to members, guests, and program participants at Family Wellness and over the phone, contributing to member retention. Greets each member, making them feel welcome. Learns and uses member names and thanks them.
• Has working knowledge of all emergency procedures, understands the Supervisor on Duty's role during an emergency, and responds to emergency situations immediately in accordance with policies and procedures. Completes related incident reports as required.

Variety of Part Time Shifts Available, Up to 29 Hours Per Week: 

• Monday-Friday, 3:30 pm-7:30 pm
• Monday-Friday, 7:30 pm-11:30 pm
• Saturday & Sunday, 11:30 am-3:30 pm
• Saturday & Sunday, 3:30 pm-7:30 pm

We are looking for someone who displays the values of caring, honesty, respect and responsibility. 1-3 years of supervisory experience preferred. Previous customer service, sales or related experience required. Excellent interpersonal and problem solving skills required. Ability to effectively address issues and enforce guidelines. Ability to relate effectively to diverse groups of people from all social and economic segments of the community. Basic knowledge of using computers required.

The Missouri Valley Family YMCA has more than 22,000 members, serving 1 in 5 households in the Bismarck-Mandan community. The Family Wellness location opened in Mandan near Raging Rivers Waterpark in January 2017.

The YMCA is a powerful association of men, women, and children joined together by a shared commitment to nurturing the potential of kids, promoting healthy living and fostering a sense of social responsibility. We offer a wide variety of programming and wellness opportunities to individuals and families of all kinds.

The YMCA received the Prairie Business Magazine 50 Best Places to Work award in 2018-2023 as well as the Bismarck-Mandan Young Professionals Network Top 10 Workplace award in 2019 & 2020.

Key Words: customer service representative, receptionist, front desk, administrative assistant, front-end retail supervisor