Backyard VIP/Premium Services Host Guide
Job Details
Fritztown Cinema - Fredericksburg, TX
Evening-Late Night
Description

Position: VIP / Premium Services Host

Job Type: Part Time/Seasonal

Rate: $12/hr + Tips

 

LOOKING FOR VIP/PREMIUM SERVICE HOST TEAM MEMBERS TO WORK SHOWS AT THE BACKYARD AMPITHEATER! Click here to view a list of shows: https://www.thebackyardamphitheater.com/shows

 

Who are we?

 

EVO Entertainment Group is an out-of-home entertainment brand which owns & operates cinemas, restaurants, bars, music venues, and entertainment centers throughout central Texas, entertaining over 2 million guests annually. Here at EVO we strive to be ahead of the curve, to consistently raise the bar and set new standards when it comes to providing our guests with the best possible entertainment experience. Our mission is to push boundaries, set standards, and most importantly to have fun! 

 

 

The Role


Our Premium Services Host will proactively interact with guests to provide information and assistance on all things related to the VIP/Skybox ticket holder having an enjoyable experience at the venue.

Job Functions

  • Communicate venue information about policies and procedures to guests as they prepare to enter the venue.
  • Look for ways to proactively assist the guest to ensure they have an enjoyable experience.
  • Answer questions about common venue programs such as upgrades, purchasing fan merchandise, etc.
  • Assist guests with needs such as finding their seats, seat relocation, escorting guests to skyboxes, and finding lost items.
  • Assist in resolving guest complaints.
  • Give proper recognition to VIP guests, and Skybox ticket holders.
  • Serve as a resource of information for all Guests and Members regarding their experience within both of the lounges and music areas.
  • Provide assistance to VIP guests regarding the timing of the supporting acts and headliner acts.
  • Provide assistance to all positions and communicate effectively with other to enhance the VIP experience.
  • Maintain contact with concessions staff, bar staff, and server staff, regarding the arrival of all VIP guests.
  • Constant observations of VIP areas, skyboxes, and Podium to uphold the integrity and ambience of the VIP section.
Qualifications

Qualifications

  • High School Diploma or equivalent
  • At least 2 years in Guest Service and communications
  • Creative thinker and problem solver
  • Excellent verbal, written and interpersonal communication skills
  • Acute sense of judgment, tact and diplomacy
  • A strong-sense of teamwork and ability to execute programs
  • Position requires constant a lot of standing, walking and working outdoors.

 

Equal Employment Opportunity
EVO Entertainment Group & it’s affiliates strongly support equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

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