Accounting Clerk
Job Details
Headquarters - American Fork, UT
Full Time

ThermoWorks is immediately hiring a full-time, detail-oriented team player to join our Accounting team. The Accounting Clerk will frequently interface with customers and also work closely with the Customer Care team in identifying and resolving potential fraud and other issues impacting payments and policies..



Essential Responsibilities:

  • Provide proper resolution to export orders as flagged by the Customer Care team

  • Research and resolve potential fraud orders as flagged by the Customer Care team

  • Communicate with customers where fraud is suspected or other irregularities are seen

  • Ensure customer records are correctly tagged and that Customer Care is trained on the red flags they should be watching for

  • Manage charge-back process including recognizing patterns, finding resolutions and minimizing charge-backs

  • Contact customers and arrange payments as needed and maintain a minimal backlog of service shipments awaiting payments

  • Other miscellaneous tasks as assigned

Minimum Qualifications:

  • 1 - 2 years of experience in a role with similar responsibilities preferred

  • Outstanding written and verbal communication skills

  • Excellent computer skills, including intermediate proficiency with Excel and data management

  • Extreme attention to detail and ability to recognize patterns in data

  • Must possess excellent customer service skills and be professional in all interactions

  • Self-motivated with the ability to work independently as well as part of a team

  • Ability to work cross functionally

  • Proficient with Google Suite (Gmail, Calendar, Sheets, Docs)

  • Experience with accounting software a plus, though not required