Director of Implementation- Hybrid
Job Details
Headquarters - Fort Mill, SC
Optional Work from Home
Full Time

Position Overview:

AccessOne is a leading provider of flexible, co-branded patient financing solutions. Founded by a Physician, our fin-tech solutions provide a consumer-focused experience which drives high patient engagement and satisfaction for our clients. We have helped over one million patient-families afford out-of-pocket medical expenses for health systems nationwide.

We are seeking a strategic, detailed-oriented, and charismatic Implementation Director to support the foundation of the client journey and continual innovation at our organization; this role will report to the SVP of Client Success and Implementation. Global responsibilities will include both executive strategic oversight and tactical operational project support/guidance for all new client installs and optimization projects. This role will also be responsible for delivering optimization projects and system conversions with existing clients or same-store growth.

The Director of Implementation will be responsible for planning and executing account intelligence gathering, account engagement, reputation/brand support, sales enablement, and project support with our Revenue Cycle partners/vendors. The role will collaborate with cross-functional departments/teams including Marketing, Business Development executives/support team, Client Success, Engineering, Product, IT, Data, and PAC teams at AccessOne. A communication and experience skillset including project management, lean, and problem-solving skills to augment/troubleshoot client builds/issues with internal/external resources will be critical for the success of this role. Long-term strategy for the role will also include building a lean and dynamic team of implementation managers to support increased project scope.

This is a hybrid position. This position can be remote but will require travel and some in office requirements.

What you can expect:

  • Develop and manage implementation/optimization project plans to meet the needs of clients, supporting all tactical deliverables for implementation/optimization projects.
  • Provide and manage scope, timeline, and risk assessment with key stakeholders; also provide executive steering reporting on key initiatives.
  • Support all internal/external project resources with onboarding/innovation
  • Evolve current implementation documentation and workflows (project plans, service manuals, technical documents, etc.), and add new tools/docs to enhance onboarding.
  • Utilize PM and Lean skills to reduce existing implementation footprint.
  • Utilize effective problem-solving skills to overcome both internal and external challenges.
  • Provide SME support in technical sales support with scoping projects or developing proposals.
  • Support Client Success with strategic goal setting and client transition.
  • Promote provider-based research to develop white papers case studies etc
  • Develop a department and grow a team of implementation/optimization managers

What you bring:

  • Bachelors degree or equivalent in a technical, business, or financial discipline.
  • Exceptional organizational skills
  • Exceptional communication abilities: verbal, written and presentation
  • Excellent client-facing and professional domain skills
  • Domain expertise; industry knowledge, contacts
  • Business sense; strategic thinker, trusted advisor
  • Demonstrates strong business ethics, high need to achieve

Bonus points for:

  • Continued education is preferred
  • PM and /or lean certification is preferred
  • Specific expertise with Healthcare Revenue Cycle; 5+ years preferred

We understand the importance of offering quality compensation and benefits to our outstanding employees. Our commitment to your success is enhanced by our competitive compensation and an extensive benefits package. As and AccessOne employee You will have access to top of the line medical, dental and vision benefits on day one. Other benefits available to all employees include but are not limited to 401(k) with company match, company paid life insurance, paid holidays, generous paid time off, tuition reimbursement, paid parental leave and potential flexible work schedules. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company with offerings such as casual dress code, volunteer opportunities, company competitions, career development, employee engagement and more. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning, and culture.

AccessOne is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.