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Senior Director of Family Shelter

Job Details

Administrative - Boston, MA
Full Time
4 Year Degree
$105,000.00 - $125,000.00 Salary
Nonprofit - Social Services


Job Title: Senior Director of Emergency Shelter Services
Reports To: VP of Operations
Location: Boston, MA
Position Type: Full-Time, Salary Exempt
Salary Range: $105,000 - $125,000


The Senior Director of Shelter Programs (SDS) oversees staff and services for Heading Home’s state-funded Emergency Assistance Programs. Working closely with Heading Home’s VP of Operations and program directors, the SDS ensures that participants receive appropriate, high-quality services to help them end their homelessness, obtain sustainable permanent housing, and achieve other goals. The SDS reviews on an ongoing basis services being offered and develops new programs or modifies existing ones as needs and resources evolve. The position’s responsibilities include program planning; supervision and support of staff; compliance with applicable regulations, grant requirements, and safety standards; data gathering and continuous improvement; as well as budget development and oversight.

Responsibilities / Essential Job Functions:


  • Provide effective and inspiring leadership within the organization as a whole
  • Represent Heading Home in interactions with external constituency groups, including community, governmental, and private organizations. Collaborate with external partners to promote the success of Heading Home’s programs and advance the field as a whole
  • Provide leadership and direction in the development of short and long-range plans for all programs
  • Within the Shelter and EA program area, oversee organizational processes and procedures to ensure success; bring together staff and other stakeholders as needed to assess and improve these aspects of program operations. Play a key role in similar efforts at the organization level and with outside partners
  • Ensure that all program activities operate consistently and ethically within the mission and values of Heading Home


  • Supervise, coach, support, and assess direct reports, and support them in doing the same for the staff they oversee.
  • Lead a high performing team of director and managers to the next level by further developing and implementing recruitment, training, support, and retention strategies in consultation with Human Resources.
  • Promote regular and ongoing opportunities for all staff to give feedback on program operations and contribute to improving them


  • In collaboration with other leaders and the Finance Department, ensure the continued financial viability of Heading Home’s Shelter and EA programs through sound fiscal management
  • Participate in budget development process and monitor and maintain alignment with program budgets; report accurately on progress made and challenges encountered

Compliance and safety

  • Ensure that all services are carried out in compliance with all relevant regulations and funder requirements
  • Ensure implementation of all State and organizational policies and procedures as well as programmatic guidelines
  • Work with staff to develop, update, and disseminate safety and security procedures as they apply to programs. Monitor adherence to company and State safety standards; in consultation with Human Resources staff, ensure that all staff receive initial, refresher, and remedial training as needed to maintain compliance


  • Collaborate with the VP of Operations and Data Team to develop and implement the tracking of process and outcome data for all shelter programs, ensuring that data is collected, analyzed, and presented as required for government contracts, private fundraising efforts, and continuous improvement of programs
  • Assist the CEO and Development team in planning, organizing, and implementing public and private fund-raising initiatives and volunteer activities

Equal Employment Opportunity Statement

Heading Home, Inc. is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Work Environment (should include noise level, physical demands such as bending, sitting, lifting) Example:

Office space within office building; prolonged sitting at a desk and working on a computer, OR, requires equal amounts of sitting and standing, must be able to climb stairs. Office is open to the public and visitors only by appointment. Position requires a minimum of four days onsite. Office is climate controlled with heat and air conditioning.


Qualifications / Requirements:

  • Bachelor’s degree required; Master’s Degree in relevant fields strongly preferred. Lack of degree may be waived at the discretion of the VP of Operations if the candidate has a minimum of 10 years’ progressive supervisory experience in housing/social service programs serving vulnerable populations.
  • Ability to utilize system-level thinking, having an open mind in expanding the range of options for solving problems.
  • Highly developed interpersonal and communication skills; ability to work with and relate to diverse constituents in a fast-paced, urgent environment
  • Ability to thrive in a culture that is dynamic, mission-driven and client-centric, on a team that values results, flexibility, and humility; and to embody and act as a steward for Heading Home’s mission in interactions with both internal and external stakeholders
  • Ability to work collaboratively as a member of multidisciplinary and cross-functional teams.
  • Ability to function as an effective change agent.
  • Ability to negotiate and resolve differences in an unbiased manner.
  • Ability to be flexible, open and responsive to ongoing industry changes.
  • Ability to articulate and communicate Heading Home’s mission and strategic direction in a consistent and enthusiastic manner to departmental staff.
  • Ability to identify opportunities and obstacles and develop effective, creative solutions to pursue opportunities.