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Customer Relations Manager

Job Details

Birmingham, AL


Are you the type of person that has never met a stranger? Are you proactive and self-motivated when it comes to building relationships, influencing others, and solving problems? Do you thrive in a fast-paced work environment? Are you good at following through with tasks and accurate in your work? If this sounds like you, then apply today! 

Job Summary:

The Client Relationship Manager’s priority is to proactively develop and manage relationships with existing clients. This includes ensuring quality work, verifying clients’ desires are met, and selling additional enhancement work.


  • Proactively develop and manage relationships with clients
  • Address customer concerns
  • 90% Retention rate and renewal of maintenance clients
  • 50% of client maintenance revenue in enhancement sales
  • Proactive, consistent, and effective communication with clients, supervisors, and operations team.
  • Consistently follow up with clients in alignment with company standards.
  • Close rate of 60% or greater.
  • Ensure that we are producing proposals in alignment with company standards and meet the timelines of both the client and the company.
  • Reach or surpass the determined enhancement sales budget before year-end.


  • Minimum of 3 years’ experience in the landscape management field
  • Degree in Horticulture preferred
  • Excellent interpersonal communication skills
  • Self-motivated problem solver
  • Maintain a high moral character while at work and away from work
  • Knowledge of plants and their pests, diseases, and appropriate treatments
  • Establish and maintain a professional working environment conducive to positive morale, quality, creativity, positive attitude, and teamwork with co-workers, superiors, and customers.