Manager, Donation Services

The Manager, Donation Services is responsible for day-to-day oversight, mentoring, education, and evaluation of Donation Services Team. Serves as a donation authorization expert and clinical donor evaluation expert with the ability to serve the department and staff in either capacity. Responsible for the coordination of ongoing training, growth, and development of staff. Serves as a role model for MTN Behavioral Competencies being put into action.

ESSENTIAL JOB FUNCTIONS

ADMINISTRATION

1. Guides designated staff toward accomplishment of MTN’s Mission and goals by providing oversight and guidance with scheduling, training, and development, coaching and counseling.
   • Directs work planning; approves time accounting and PTO requests, ensuring compliance with established policies and procedures.
   • Serves as a mentor to new staff by coordinating and/or participating in orientation and regular meetings/roundings to assess progress.
   • Provides ongoing staff training to ensure compliance with policies and staff development.
2. Serves as an administrator on call (AOC) and ensures coverage in the DSD at all times.
3. Maintains expert level knowledge of the tissue screening and tissue authorization process as necessary to provide guidance and support to all DSD staff.
4. Participates as a member of the Donation Services Leadership team conducting 30/90day reviews, employee work plan development, performance quarterly check-ins and annual performance reviews.
5. Participates in organizational audits by outside agencies as requested.
6. Works closely with Director, Donation Services to monitor and identify situations where processes need to be reviewed and revised.
7. Monitors and updates key performance indicators with regards to MTN authorization rates and individual coordinator performance.
8. Works with the Director, Donation Services, Hospital Services and Family Services departments to design, evaluate and update training plans for the DSD tissue authorization process for donation coordinators and provides training/support for the DSD staff as needed/requested to ensure organizational consistency.
9. Maintains expert knowledge in the field utilizing partner and professional resources such as AOPO, AATB, FDA, and processing partners.
10. Effectively works with the MTN Quality Systems department to ensure timely and accurate corrections to required documents and systems

TISSUE AUTHORIZATION/ CALL CENTER

1. Remains available for 24-hour telephone support for Donation Services staff as well as onsite support when needed.
2. Performs all responsibilities of Donation Services Coordinators and Specialists.
3. Participates as an active member of the Donation Services AOC call schedule.
4. Oversees all aspects of the tissue authorization process including initial and ongoing training, effective delivery, managing action and alert levels for authorization rates and appropriate documentation of authorization.
5. Regularly assesses and identifies opportunities for improvement in authorization/screening processes and leads/coordinates improvement efforts.
6. Oversees all aspects of the tissue screening process to include initial and ongoing training, assurance of most up to date criteria, providing clinical training to staff, continual assessment of deferred cases and managing alert and action levels for rejection rates.
7. Tracks key performance indicators for DSC authorization/clinical staff and provides routine and consistent coaching and development opportunities.
8. Coordinates training in authorization practices in addition to customized training to meet the needs of individuals requiring remedial training.
9. Responsible for development of annual training for authorization in conjunction with the Manager, Corporate Education & Development, Director, Donation Services and Manager, Family Services to incorporate all MTN operations responsible for obtaining authorization.

QUALIFICATIONS AND PHYSICAL DEMANDS

1. Undergraduate degree in biological sciences or allied health or equivalent education and experience required.
2. CTBS certification preferred.
3. Three or more years’ experience as a DSC III or equivalent OPO/Industry experience required.
4. Ability to work a minimum of 40 hours per week. Required to work for extended periods of time with few breaks.
5. Must maintain a valid driver’s license in accordance with MTN motor vehicle policy. Must have reliable personal automobile transportation to be used with company reimbursement using IRS guidelines. Must be able to travel within the service area by ground or air.
6. Excellent organization and time management skills; ability to function independently and collaboratively; good problem-solving and creative thinking skills and well-developed personal stress management skills.
7. Ability to lift 50 pounds and transfer short distances.
8. Possess the ability to operate telephones, computers, and office equipment.
9. Ability to speak and communicate clearly in order to accurately convey information in person or by phone.
10. Ability to analyze and interpret data.
11. OSHA Category III No exposure to bloodborne pathogens while performing assigned job duties.
12. Access to internet and phone may be required outside of work hours.

MTN BEHAVIORAL COMPETENCIES

Respect: Builds a positive and supportive foundation inviting open, honest, and clear communication. Fosters a sensitive, supportive, and trustworthy environment, which promotes active listening and strengthens rapport throughout all interactions. Cultivates teamwork through acceptance and inclusion by valuing differences and empowering strengths.

Excellence: Demonstrates excellence by going above and beyond, while maintaining compassion and humility in all interactions. Demonstrates a high rate of achievement and success for the organization through proactive objectives centered on the overall mission and vision. Consistently models a positive attitude, a willingness to help others, and a dedication to improvement. Takes full responsibility for their role and challenges themselves to find workable solutions.

Accountability: Demonstrates the highest ethical standards, by honoring commitments to each other and professional partners. Executes all interactions through honesty and transparency. Demonstrates responsibility and integrity through ownership of the mission. Utilizes resources appropriately.

Leadership: Empowers, mentors and encourages all staff, while displaying a high-level of professionalism. Demonstrates ability to cultivate teams and relationships through open lines of communication, honesty and respect. Handles challenges with compassion by developing trust through respectful feedback and support. Acts as a resource by providing the tools, which enable others to reach their highest potential.

It is the policy of Midwest Transplant Network (MTN) to provide equal opportunity in employment to all employees and applicants for employment. No person will be discriminated against in employment because of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, ethnic origin, age, genetic information, disability, protected veteran status, arrest record, or any characteristic protected by applicable federal, state or local laws. In addition, the organization complies with applicable state and local laws governing non-discrimination in employment in every location in which the organization has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training, employee activities and general treatment during employment

MTN is committed tocomplying with state and federal disability laws and makes reasonable accommodations when requested by a qualified applicant or employee with a disability to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation would impose an undue hardship on the operation of MTN’s mission.