PATIENT ACCESS REPRESENTATIVE (CLINIC)

Job Title: Medical Clinic Receptionist

Come join our Santiam Clinic Team at Santiam Hospital & Clinics! We are a 5-star rated Hospital and voted 2021’s Best of the Mid-Valley for Best Hospital, Best Place to Have a Baby, and Best Local Surgery Center!

We are seeking a Medical Clinic Receptionist to enhance our healthcare team of innovative leaders.

Santiam Hospital & Clinics is an independent, not-for-profit, 40 bed acute-care community-based hospital with 13 clinics across 8 specialties settled in the foothills of the Cascades serving many recreational sites as well as agricultural communities. We are an ever growing, progressive, up-to-date healthcare facility that is proud to serve our community and care for our friends and neighbors, ensuring the highest quality of care is delivered.

Compensation: DOE

Job Summary: Full Time, 7 a.m. to 6 p.m. depending on clinic. All clinics are open Monday through Friday.

Department Description: Santiam Hospital and Clinic’s is very community centered. We strive to do what is right, and treat our patients how we would want our family to be treated. The clinics can be busy and fast paced, but we focus on the wellbeing of staff along with patients.

Responsibilities: As a clinic receptionist, you will be the face of the clinic, and the first to respond to patient’s requests and needs. General reception duties such as:

Greet all patients and guests in a warm and welcoming manner.

Check patients in and out of appointments, verify insurance and update patient demographics

Consistently collect co-pays, co-insurance, and deductible payments in person and via telephone.

Handle all incoming calls screening, transferring, and answering appropriately, timely, and efficiently.

Take accurate, detailed and appropriate messages.

Schedule patients and maintain clinic schedules.

Scan documents into patient charts, and fax documents to other organizations.

Maintain an open line of communication and quickly respond to requests from our staff.

Protect patients' rights by maintaining the confidentiality of personal, medical and financial information per HIPAA

Qualifications/Education/Requirements:

Medical office experience required with scheduling experience

Experience with busy multiple providers/clinics and multi-line phones

Excellent customer service skills

Excellent computer skills

Experience with Electronic Medical Records preferred

Knowledge of medical terminology

1 year of customer service experience

1 year of Receptionist experience

Professionalism

Attention to detail

Flexibility

Clear Communication

Good Computer navigation

Impeccable customer service, and should have experience dealing with the public.

Benefits:

· Medical/Vision/Dental Insurance with coverage effective on the 1st of the next month following start date.

· Employee Assistance Program

· Employee Discounts at the Cafeteria, On-site Pharmacy, Gift Shop, and Medical Care.

· Generous Paid Time Off (PTO)

· Annual PTO Cash-Out Program

· Hospital Incentive Program

· Bilingual Pay Differential Program

· Employee Referral Bonus Program

· 401(k) Retirement Plan

· Life Insurance

· Long Term Disability Insurance

Santiam Hospital & Clinics is a drug-free workplace in accordance with the Drug-Free Workplace Act of 1988 and an EEO Affirmative Action Race/Sex/Sexual Orientation/Gender Identity/National Origin/Veteran/Disability Employer.