Account Manager
Job Details
Framingham, MA - Framingham, MA


DTiQ is the world’s leading provider of intelligent video-based surveillance and loss prevention services.


With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Adidas, Burger King, Hard Rock Café, KFC, McDonald’s, US Polo, and Yankee Candle to name a few.


If you are interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We’re always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.



The Account Manager is responsible for fulfilling service requirements made to customers through the coordination and oversight of DTiQ resources. In partnership with DTiQ’s Loss Prevention Business Group, the Account Manager develops scheduling strategies that deploy resources to assigned clients in an efficient manner.


The Account Manager ensures effective execution, communication, performance analysis and provides consultative feedback regarding customer status to DTiQ’s executive management team.


You will need to become a DTiQ product expert so you can speak, and teach, intelligently on the value and usage of each part of the DTiQ System & Services.  You will also apply your domain expertise with customers in best practices discussions, whether those are specific to the use of our products or general customer success conversations. You have impeccable relational and communication skills and can create win/win environments for all parties that you work with. If this is you, there are a lot of people who are adopting our product and we would love your help in taking care of our customers!



  • Partner with DTiQ's LP Program Directors to ensure the flow of committed services is managed efficiently, providing timely solutions as necessary
  • Assist the LP Program Directors in keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
  • Effectively communicate issues, concerns, activities, status and weekly reports to Executive Director of Client Services and LP Program Directors
  • Execute projects and activities as assigned by Executive Director of Client Services and LP Program Directors
  • Provide immediate response to customer issues
  • Establish and conduct routine meetings with assigned clients
  • Ensure all customer scheduling strategies and resource commitments are coordinated with the respective DTiQ personnel
  • Provide effective new client start-up and ensure that all timelines are achieved
  • Work within assigned budgets and timelines that promotes the organization’s growth and success
  • Assist clients with determining the cause of their inventory/financial related losses
  • Examine and reviews client's existing operational controls and policy to ensure they are effectively minimizing loss
  • Works with clients to develop key performance indicators and reporting that will assist with identifying loss and improve operational performance
  • Analyzes client's internal loss related performance metrics to identify areas of their business that are causing loss and provide recommendations for improvement that will have a positive impact on their bottom line
  • Provide expertise to clients regarding loss prevention related standards and practices.
  • Review and analyzes client's loss related performance metrics to identify trends and provide loss prevention strategic direction and solutions
  • Review and analyzes the client's physical inventory results to assist with identifying appropriate loss prevention solutions
  • Assist clients with developing employee loss prevention training and awareness material
  • Assist clients with the deployment and effective use of their existing loss prevention related controls and equipment
  • Assist clients with the development of the strategy for communicating and implementing loss prevention standards, controls and policy internally  



  • Ability to travel within the US and Canada
  • A true passion for customers and customer success
  • Familiarity working with clients of all sizes
  • Outstanding communication (written and verbal) and presentation skills.
  • Detail oriented and analytical
  • Thrive as the ultimate team player and treat everyone with respect
  • Crave a fast-moving technology environment


  • 5 - 10 years of Retail Loss Prevention experience
  • BA or BS Degree preferred
  • Masterful attention to (and execution of) details
  • Sense of urgency in completing tasks
  • A positive attitude and collaborative mindset
  • Ability to work in a fast-paced environment
  • You want to help and serve our customers