The Zoological Society of Milwaukee (the Society) is seeking part-time Membership Services Assistants to join our team. This position interfaces with the public and our members both over the phone and in-person, answering zoo-goer questions and selling a variety of items including our annual Zoo Pass memberships. This position is responsible for assisting zoo customers/members with any inquiries while ensuring the highest standards of customer service are met.
- Employ strong customer service and interpersonal skills to communicate with customers.
- Develop a good understanding of the Tessitura database system in order to process transactions in person and via the phone. Those transactions include memberships, animal sponsorships, donations, annual appeal, ornaments/plush and event ticket sales.
- Transfer calls to various departments.
- Support Education staff during class/camp sales.
- Professionally represent the Society and Zoo on Zoo grounds and when communicating with the public.
- File guest comments (positive & negative) in electronic Smartsheet shared with the Zoo staff.
- Assist with sending out Zoo Pass cards and preparing materials for mailing.
- Process the daily mail: incoming and outgoing.
- Handle walk-up inquiries/business at Guest Services and Membership windows.
- Balance cash drawer in morning and at end of shift.
- Stay up to date on daily activities happening at the Zoo.
- Strong organizational skills and the ability to multi-task in a fast-paced setting.
- Demonstration of excellent verbal and written communication and presentation skills.
- Proven ability to work independently and in a team environment.
- A positive attitude and flexibility in an ever-changing environment.
- Proficiency in Microsoft Word and Excel is required, as well as a willingness to learn other software programs.
- Cash handling and customer service experience is required.
- Ability to work rotating weekends, evening special events, and holidays.
- Possession of a valid drivers license, personal vehicle and car insurance.
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