Membership Services Assistant
Job Details
Zoological Society of Milwaukee - MILWAUKEE, WI

The Zoological Society of Milwaukee (the Society) is seeking part-time Membership Services Assistants to join our team. This position interfaces with the public and our members both over the phone and in-person, answering zoo-goer questions and selling a variety of items including our annual Zoo Pass memberships. This position is responsible for assisting zoo customers/members with any inquiries while ensuring the highest standards of customer service are met.

RESPONSIBILITIES

  • Employ strong customer service and interpersonal skills to communicate with customers.
  • Develop a good understanding of the Tessitura database system in order to process transactions in person and via the phone. Those transactions include memberships, animal sponsorships, donations, annual appeal, ornaments/plush and event ticket sales.
  • Transfer calls to various departments.
  • Support Education staff during class/camp sales.
  • Professionally represent the Society and Zoo on Zoo grounds and when communicating with the public.
  • File guest comments (positive & negative) in electronic Smartsheet shared with the Zoo staff.
  • Assist with sending out Zoo Pass cards and preparing materials for mailing.
  • Process the daily mail: incoming and outgoing.
  • Handle walk-up inquiries/business at Guest Services and Membership windows.
  • Balance cash drawer in morning and at end of shift.
  • Stay up to date on daily activities happening at the Zoo.

QUALIFICATIONS

  • Strong organizational skills and the ability to multi-task in a fast-paced setting.
  • Demonstration of excellent verbal and written communication and presentation skills.
  • Proven ability to work independently and in a team environment.
  • A positive attitude and flexibility in an ever-changing environment.
  • Proficiency in Microsoft Word and Excel is required, as well as a willingness to learn other software programs.
  • Cash handling and customer service experience is required.
  • Ability to work rotating weekends, evening special events, and holidays.
  • Possession of a valid drivers license, personal vehicle and car insurance.

CUSTOMER SERVICE CUSTOMER SERVICE CUSTOMER SERVICE CUSTOMER SERVICE CUSTOMER SERVICE CUSTOMER SERVICE CUSTOMER SERVICE CUSTOMER SERVICE CUSTOMER SERVICE CUSTOMER SERVICE CUSTOMER SERVICE

Summer Camp