Bakery Counter Clerk
Job Details
KTA Waikoloa Village #9 - Waikoloa, HI
Part Time
Any

The primary responsibility of a Bakery Counter Clerk is to ensure customer satisfaction by promptly and accurately filling customers orders from the Bakery showcase and prep room. A Bakery Count Clerk also increases customer loyalty by assisting all customers with courteous, pleasant, patient service and treatment.

ESSENTIAL DUTIES
You MUST perform the following duties regularly and up to company standards:
Promptly, courteously and efficiently greet, thank, offer assistance, and meet the needs of all customers.
Prepare Bakery products for sale, quickly, safely and efficiently.
Pack, label and merchandise various Bakery products.
Refill and maintain the quantity and quality of products in warmers, showcases and beverage machines.
Accurately and quickly ring up customers purchases. Collect the correct amount owed and return the correct amount of change to the customer.
Account for all coupons and various forms of payment and refunds.

· NON-ESSENTIAL JOB DUTIES
In order to provide the best possible service to our customers, the following duties are also required on an as-needed basis, during slow periods, or upon instruction by a supervisor, manager or designated person-in-charge.
Order, stock and refill supplies.
Engage in suggestive selling and other sales techniques, including PA announcements.
Answer incoming phone calls and assist the customer with their needs.
Sweep, mop and pick up debris from sales floor area around the Snackery.
Clean work areas, showcases and equipment as needed.
Count and balance till before and after each shift.
Assist Bakery Counter Clerks when needed or scheduled.
Perform other duties as required or assigned.

CUSTOMER SERVICE EXPECTATIONS
All associates are required to provide our customers with World Class Service with a local touch.
GREET all customers (be friendly, smile and make face-to-face eye contact).
HELP all customers (listen and pay attention; be courteous; be knowledgeable about product location, services offered and store hours; offer alternatives if a product is out of stock; take the customer to the product, etc.).
Personalize the customers shopping experience (make small talk, offer meal suggestions, explain current store promotions, etc.).
THANK all customers (show appreciation and offer a parting comment).
WORKING CONDITIONS
Continuously perform all duties in an air conditioned building where it may be dirty, dusty and noisy, and with a high volume of customers and co-workers.
Frequently work in a prep room to prepare, pack, and label merchandise.
Occasionally work in cold conditions when storing and retrieving product from the walk-in chill or freezer.
Seldom work around odors from various products and customers perfumes.
WORK HOURS
Generally be available for work 7 days a week and holidays between 9:00 am and 6:00 pm
EQUIPMENT USE
Continuously wear hear restraint, covered slip-resistant shoes, and apron to comply with Department of Health regulations and avoid slips and falls; Use a scanner, computer terminal/register, till drawer and cash to charge customers for their purchases.
Frequently use coffee maker, popcorn machine, steamer, microwave, warmer, turbo oven, soda machine, ice cream freezer, knife, tongs, and price gun to prepare items for sale; Reusable, plastic and paper bags to package customers purchases; Tape dispenser and scissors to Telephone to assist customers and co-workers with requests, and to make PA announcements; Broom, dust pan and cleaning solutions to clean prep area.
Occasionally use bread slicer, stretch wrapper, bakery racks, pastry filler, spatula, label machine, packaging sealer, case cutter and price gun to prepare merchandise for display; Adding machine when performing accountability duties; Mop, mop bucket, and cleaning solutions to clean prep area; Ladder to retrieve supplies.
SAFETY EQUIPMENT
Continuously wear a back support belt when performing all job duties.

MENTAL, PHYSICAL AND COMMUNICATION DEMANDS
MENTAL Continuously need to concentrate, pay attention to detail, and be alert, to produce quality products and customer service; be able to work efficiently, even with frequent interruptions. Frequently need to use basic math skills to calculate quantities and prices, to provide accurate quotes to customers. Occasionally need to be able to remain calm, courteous and professional when handling various customer situations and complaints.
PHYSICAL Continuously need to stand, walk, handle and use corrected vision when performing all job duties; be able to multi-task and adapt to working at a faster pace when production is behind schedule and customer needs are heavy; Have good eye-hand coordination and fingering abilities when ringing up customers purchases, collecting payment, and performing accountability duties. Frequently need to bend, squat, stoop, kneel and reach to fill and retrieve items from the showcases and shelves; Walk up and down the stairs to retrieve and put away cash till, and to clock in/out from work. Occasionally need to push and pull up to 60 lbs., lift and carry up to 40 lbs. to take supplies to and from storage; Climb a ladder and balance to retrieve supplies.
COMMUNICATION Frequently need to listen, talk to, and understand supervisors and co-workers when doing all job duties; read and write to take customer orders and leave messages for co-workers; talk on the telephone to answer incoming calls, take customer orders, and make PA announcements; Occasionally need to read instructions on chemical and cleaning labels to assure the safety of customers and co-workers; Read messages from supervisors and co-workers.

 

Skills and Knowledge: Must have basic math skills, be able to multi task to accomplish work on time, be able to communicate effectively both orally and in writing, and be able to work under minimal or no supervision.
Education and Experience: None.
Age Restrictions:
Must be at least 16 years of age to work in a walk-in freezer or chill box, and use a
case cutter and knife.
Must be at least 18 years of age to clean, maintain, or operate a stove, oven,
bread slicer, and any other power driven equipment.

CHARACTER TRAITS AND PERSONAL WORK VALUES
Personal Traits To promote good working relationships with co-workers and customers.
o Have a friendly, cheerful, pleasant demeanor, characterized by a strong desire to please customers and co-workers and serve them well.
o Maintain a positive attitude toward work, co-workers, supervisors and customers.
o Be service oriented toward customers and fellow co-workers.
o Be a good listener, patient and understanding of customers and co-workers.
o Be honest and trustworthy. Use good judgment.
o Be neat and clean, in appearance and work habits.
Work Habits To promote a productive work environment.
o Greet, Help and Thank all customers.
o Handle customers complaints and concerns with tact.
o Maintain a good attendance record.
o Be punctual and committed to work when scheduled.
o Be focused on task and detail-oriented.
o Show initiative. Always keep busy. Be a self-starter.
o Be efficient and productive, while producing quality work.
o Be flexible, versatile, organized, methodical and conscientious.
o Be able to work under pressure and meet deadlines.
o Be able to follow work procedures and policies (e.g. safety and security practices).
o Create and maintain clean, safe and pleasant work environment for everyone.
o Be a team player and work well with others.

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