SUMMARY:

The Program Assistant is responsible for providing clerical and organizational support to the South Bay Regional Office and performs all duties in accordance with the organizations policies and procedures.

RESPONSIBILITIES:

• Serve clients and visitors by greeting, welcoming in a professional manner, and directing them appropriately. Answer and address incoming phone calls in a timely and polite manner.
• Inform visitors by answering or referring inquiries.
• Determine visitor needs in a professional manner. Provide clerical support including, but not limited to, filing documents accurately, maintaining equipment and reporting any malfunctions
• Performs inventory of office supplies and orders what is needed according to office protocol.
• Maintain an attentive posture.
• Represent organization in an ethical and professional manner
• Inform prospective clients of the full range of services available within the region.
• Effectively communicate and consult with the team to ensure timely follow up.
• Facilitate meetings; including setting agenda items; record and transcribe minutes and meeting notifications.
• Perform data entry into various database systems.
• Receive deliveries, sort and route incoming mail and prepare and deliver outgoing mail.
• Assume other responsibilities as assigned.

QUALIFICATIONS

• High School diploma or GED equivalent required; College degree in related field preferred.

• Successful work experience in a front office setting or in another clerical position.

• One-year prior experience in a social work environment working with clients, preferred.

• Fluency in the English language is required. Fluency in Spanish is preferred.

• Effective communication skills, both verbal and written.

• Sensitivity to cultural and socioeconomic characteristics of population served.

• Well-organized and detail-oriented with the ability to manage multiple projects.

• The ability to work collaboratively with other personnel and or service providers or professionals.

• Ability to work both independently and as part of a team.

• Working knowledge of Microsoft Office and comfortable working with various database platforms.

SPECIAL REQUIREMENTS:

• Must possess a valid California drivers license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. Note that this position travels within all of LA County.
• COVID vaccination is required and APLA Health will consider accommodations for medical- and religious-based reasons.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.

Equal Opportunity Employer: minority/female/disability/veteran.