The primary responsibility of a Meat Wrapper is to ensure customer satisfaction by properly packing,
wrapping, pricing and displaying various fresh and frozen meat, pork, and poultry products, while following
the Department of Health sanitation guidelines. A Meat Wrapper also increases customer loyalty by
assisting all customers with courteous, pleasant, patient service and treatment.
You MUST perform the following duties regularly and up to company standards:
Promptly and efficiently greet, thank, offer assistance, and meet the needs of all customers.
Pack, wrap, price, and merchandise quickly and efficiently all Meat Department products.
Fill and maintain the quantity and quality of products in showcase, as needed.
Rotate products by date, to prevent outdated and spoiled merchandise.
Reduce or remove merchandise that is nearing or has reached an expiration date.
Follow all safe food handling procedures.
NON-ESSENTIAL JOB DUTIES
In order to provide the best possible service to our customers, the following duties are also required on an
as-needed basis, during slow periods, or upon instruction by a supervisor, manager or designated person-incharge.
Engage in suggestive selling and other sales techniques, including PA announcements.
Ensure proper merchandising of products by making and displaying eye-appealing signage.
Monitor the temperature of all showcases throughout the day.
Order supplies as needed.
Prepare by-products for sale.
Mix sauces for marinades.
Refill supplies (meat trays, plastic containers, etc.).
Assist with freight.
Answer incoming phone calls and assist the customer with their needs.
Assist with monthly inventory.
Sweep and pick up debris from sales floor area fronting showcases.
Clean shelves and change matting in self-service showcases.
Perform other duties as required.
CUSTOMER SERVICE EXPECTATIONS
All associates are required to provide our customers with World Class Service (with a local touch).
GREET all customers (be friendly, smile and make face-to-face eye contact).
HELP all customers (listen and pay attention; be courteous; be knowledgeable about product location,
services offered and store hours; offer alternatives if a product is out of stock; take the customer to
the product, etc.).
Personalize the customers shopping experience (make small talk, offer meal suggestions, explain
current store promotions, etc.).
THANK all customers (show appreciation and offer a parting comment).
Continuously work in a chilled room where it may be wet, noisy, and extremely cold, and with a
strong smell of raw meat and seafood.
Occasionally work on the sales floor to display products in showcases.
Seldom work outdoors to receive freight, and discard of trash and boxes.
Be available for work 7 days a week and holidays between 5:00 am and 8:00 pm, depending on the
store and departments hours of operation.
Frequently use meat trays, meat dolly, wrapping and pricing machines, to perform all essential duties.
Occasionally use telephone to order merchandise and assist customers and co-workers with requests.
Seldom use pallet jack to receive freight; baler to compact cardboard boxes; dust pan, broom and
cleaning solutions to perform cleaning duties; stock wagon to transport freight, boxes and trash.
Continuously wear a back support belt when performing all job duties.
MENTAL, PHYSICAL AND COMMUNICATION DEMANDS
MENTAL Continuously need to concentrate well, be alert, and pay attention to detail to work safely,
produce quality products, and provide excellent customer service; be able to work efficiently, even
with frequent interruptions. Frequently need to use basic math skills to calculate quantities and
prices, in order to provide accurate quotes and cuts for customers, and reduce prices on items.
Occasionally need to be able to remain calm, courteous and professional when handling various
customer situations and complaints.
PHYSICAL Continuously need to stand, walk, handle, use fingers, corrected vision, good depth
perception, eye-hand coordination, color vision, and a wide field of vision when performing all job
duties, for the safety and satisfaction of co-workers and customers. Frequently need to lift and carry
up to 40 lbs. when wrapping and pricing products. Occasionally need to bend and squat to pick up
boxes and debris from floor or stock wagon; reach to stack foam trays and to retrieve products from
rack; push and pull up to 100 lbs. to transport merchandise to display case and chill box using a meat
dolly. Seldom need to lift and carry up to 50 lbs. and push and pull up to 1,000 lbs. to receive freight,
and work at other locations when necessary.
COMMUNICATION Frequently need to listen, talk to, and understand supervisors, co-workers and
vendors when doing all job duties; read specials list, PLU Code List, shelf tags and signs, product case
labels, special orders, and messages from co-workers. Occasionally need to listen, understand, and
talk to customers and assist them with their requests; write when taking customer orders and leaving
messages for co-workers. Seldom talk to vendors and meet their requests when placing orders and
receiving freight; read instructions on chemical and cleaning labels when cleaning prep room, to
assure the safety of customers and co-workers.