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Field Service Technician

Job Details


You must live close to any of the following major cities: Denver, Salt Lake City, Atlanta, Chicago, Newark, or Charlotte.

Summary: The position of Field Service Technician is responsible for performing field service and installation work on all equipment built or supplied by Westfalia Technologies, Inc.


Job Functions:

  • Support part and service sales for S/RMs, conveyors, palletizers, and robots
  • Accept, process, and follow up to parts orders for S/RMs, conveyors, palletizers, and robots
  • Provide service and support to customers regarding preventative maintenance, troubleshooting and repairboth in-house (25%) and on-site (75%)
  • Provide world-class customer service to all customers
  • Interface with customer daily, providingdaily reports and owningfollowup actions
  • Coordinate business information between customer, Sales, Engineering, and other associates
  • Submit all paperwork in a timely and professional manner
  • Maintaining a close professional relationship with all internal/external customers
  • Participate in developing and maintaining a sense of teamwork within the Service Department
  • Performwork in the Production Shop when no Service Work is available


Required Skills/Abilities:

  • Valid driver’s license
  • Ability to pass a background check and drug screening
  • Self-starter (the ability to work unsupervised)
  • Proficient in Microsoft Office Suite or similar business software/applications
  • Excellent communication skills to interface with customers and coworkers
  • Team player
  • Organized with attention to detail
  • Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.


  • Bachelor’s degree preferred
  • Previous experience with electro/mechanical repair and troubleshooting
  • Previous experience with diagnostic tools and equipment

Physical Requirements:

  • Must be able to remain in a stationary position 50% of the time
  • Must be fit for air travel and legally able to rent and drive a rented vehicle
  • Constantly positions oneself through stooping, kneeling, crouching, and crawling in and around machinery for inspections and maintenance
  • Must be able to ascend and descend a fixed vertical ladder, up to 125’ high, 10% of the time
  • Must be able to visually assess machinery in dark environments
  • Frequently moves toolboxes weighing up to 70lbs.Occasionally, required to lift or position heavier objects with use of rigging. Must have full mobility to safely rig equipment up to 1,000lbs
  • Work environment temperatures range from -40F to 110F
  • The person in this position frequently will require clear, concise, and active communication with others during manual operation of the machines