Field Service Technician

You must live close to any of the following major cities: Denver, Salt Lake City, Atlanta, Chicago, Newark, or Charlotte.

Summary: The position of Field Service Technician is responsible for performing field service and installation work on all equipment built or supplied by Westfalia Technologies, Inc.

Job Functions:

• Support part and service sales for S/RMs, conveyors, palletizers, and robots
• Accept, process, and follow up to parts orders for S/RMs, conveyors, palletizers, and robots
• Provide service and support to customers regarding preventative maintenance, troubleshooting and repairboth in-house (25%) and on-site (75%)
• Provide world-class customer service to all customers
• Interface with customer daily, providingdaily reports and owningfollowup actions
• Coordinate business information between customer, Sales, Engineering, and other associates
• Submit all paperwork in a timely and professional manner
• Maintaining a close professional relationship with all internal/external customers
• Participate in developing and maintaining a sense of teamwork within the Service Department
• Performwork in the Production Shop when no Service Work is available

Required Skills/Abilities:

• Valid driver’s license
• Ability to pass a background check and drug screening
• Self-starter (the ability to work unsupervised)
• Proficient in Microsoft Office Suite or similar business software/applications
• Excellent communication skills to interface with customers and coworkers
• Team player
• Organized with attention to detail
• Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.

Education/Experience:

• Bachelor’s degree preferred
• Previous experience with electro/mechanical repair and troubleshooting
• Previous experience with diagnostic tools and equipment

Physical Requirements:

• Must be able to remain in a stationary position 50% of the time
• Must be fit for air travel and legally able to rent and drive a rented vehicle
• Constantly positions oneself through stooping, kneeling, crouching, and crawling in and around machinery for inspections and maintenance
• Must be able to ascend and descend a fixed vertical ladder, up to 125’ high, 10% of the time
• Must be able to visually assess machinery in dark environments
• Frequently moves toolboxes weighing up to 70lbs.Occasionally, required to lift or position heavier objects with use of rigging. Must have full mobility to safely rig equipment up to 1,000lbs
• Work environment temperatures range from -40F to 110F
• The person in this position frequently will require clear, concise, and active communication with others during manual operation of the machines