Assistant Vice President of Operations _TBA
Job Details
Des Moines - West Des Moines, IA
Fully Remote
Full Time
Bachelor's Degree
Assistant Vice President of Operations _ TBA

COMPANY:                           TRISTAR Benefit Administrators (TBA)
DEPARTMENT:                     TRISTAR Benefit Administrators
REPORTS TO:                       Vice President of Operations
STATUS:                                Exempt, Full-time
JOB LOCATION:                   Remote Position - Texas or Nevada for training purposes.  Would consider other remote if needed.

This position is primarily a remote based position with the exception of training, meetings, company sponsored activities/events, job related and required business travel, remote system interruptions that may occur beyond the employee’s control, or when business circumstances/operations change that warrant the employee to work from the employer’s office on a more regular or frequent basis. Working remotely, on a permanent basis, is not a guarantee for this position.

POSITION SUMMARY: Helps and supports the planning, direction, coordination, and oversight of the operational activities for the TBA division, ensuring development and implementation of efficient operations and cost-effective systems to meet current and future needs of the benefit’s division. Under the direction of the VP of Operation, is responsible for maximizing growth and profitability margins, maintaining strong business relationships, and collaboratively leading the day-to-day operations of the division to achieve established goals.

Follow directions set by the VP of Operations and Chief Executive Officer.  Work closely and in tandem with the VP of Operations to:

  • Manage organization operations by directing and coordinating activities consistent with established goals, objectives, and policies. 
  • Implement programs to ensure attainment of business plan for growth and profit.
  • Analyze TBA performance and develop targeted and measurable strategic plans for improving savings for clients, and increasing revenue margins and efficiencies for the TRISTAR Insurance Group. 
  • Provide direction and structure for operating units. 
  • Implement improved processes and management methods to generate higher ROI and workflow optimization. 
  • Ensure that TBA decisions and project plans such as those for staffing, development, organization, material efficiency, hardware acquisitions, and facilities are in line with the division’s business plan and budget. 
  • Facilitate Quality Assessment throughout the division, inclusive of measurement and performance improvement plans. 
  • Support the Sales efforts of the organization by providing written and verbal presentations that clearly demonstrate efficiency, accuracy, and measurable results for prospects and clients.
  • Establish, communicate, and implement operations-related policies, practices, standards, and security measures to ensure effective and consistent support and execution. 
  • Communicate and reinforce the Company vision and values to the TBA Team. 
  • Ensure compliance with applicable state and federal regulations and laws. 
  • Present periodic performance reports and metrics to the VP of Operations. 
  • Manage the ongoing relationships with client representatives. 
  • Monitor client service and customer satisfaction by gathering client feedback through surveys and other tools. 
  • Maintain knowledge of emerging technologies and trends in operations management. 
  • Maintain visibility in the industry by supporting and attending industry sponsored functions, speaking engagements and educational/teaching opportunities. 
  • Provide mentoring and guidance to subordinates and other employees. 
  • Ability to travel as required. 
  • Daily attendance and punctuality are essential requirements for this position.
  • Perform other related duties as assigned.

EQUIPMENT OPERATED/USED: Computer, 10-key, printer, copier, fax machine and other office equipment.
SPECIAL EQUIPMENT OR CLOTHING: Appropriate office attire required when conducting business with internal/external personnel remotely or in person.



Requires a Bachelor’s Degree with 10 or more years of experience in increasingly responsible management positions where excellent operational performance and employee management skills have been emphasized. Must have demonstrated ability to effectively lead a $5+M business. Progressive experience in the professional services industry. Prior experience demonstrating effective management skills, knowledge of Statutory Regulations and services within the business sector. Ability to manage a full suite of services to customers including ongoing maintenance and resolution of any issues.
Other Qualifications:

  • Master’s Degree (preferred)
  • CEBS (preferred)
  • PHR/SPHR (preferred) 
  • Certifications and/or Producer license (Life, Health/Accident) as required by State regulation or Business Product. (Attainable within first year of employment)

Knowledge, Skills and Abilities:

  • Extensive knowledge of the principles, procedures, and best practices in the industry 
  • Excellent oral and written communication, including presentation skills
  • PC literate, including Microsoft Office products and related software 
  • Strong supervisory, leadership, management, and motivational skills 
  • Strong analytical, interpretive, and problem-solving skills 
  • Strong organizational skills and attention to detail 
  • Excellent interpersonal and negotiation skills 
  • Ability to work alone and in a team environment 
  • Ability to meet or exceed Performance Competencies


Mental and Physical Requirements: [see separate attachment for a copy of checklist of mental and physical requirements]



                                  MENTAL AND PHYSICAL REQUIREMENTS



  1.        Reasoning development::


          Follow one- or two-step instructions; routine, repetitive task.


          Carry out detail but uninvolved written or verbal instructions; deal with a few concrete



          Follow written, verbal, or diagrammatic instructions; several concrete variables.


          Solve practical problems; variety of variables with limited standardization; interpret instructions.


 X      Logical or scientific thinking to solve problems; several abstract and concrete variables.


  X     Wide range of intellectual and practical problems; comprehend most obscure concepts.

  1.        Mathematical development:


          Simple additional and subtraction; copying figures, counting, and recording.


          Add, subtract, multiply, and divide whole numbers.


 X      Arithmetic calculations involving fractions, decimals, and percentages.


          Arithmetic, algebraic, and geometric calculations.


_X_    Advanced mathematical and statistical techniques such as calculus, factor analysis, and probability determination.


          Highly complex mathematical and statistical techniques such as calculus, factor analysis, and probability determination; requires theoretical application.

  1.        Language development:


  X     Ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies verbally or in writing.


  X     Ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information such as age, occupation, and number of children; guide people and provide basic direction.


   X    Ability to transcribe dictation; make appointments and process mail; write form letters or routine correspondence; interpret written work instructions; interview job applicants.


          Ability to compose original correspondence, follow technical manuals, and have increased contact with people.


          Ability to report, write, or edit articles for publication; prepare deeds, contracts or leases, prepare and deliver lectures; interview, counsel, or advise people; evaluate technical data.



  1.        Physical activity required to perform the job:


          Sedentary work:  Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time.  Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.


 X      Light work:

  1.     Exerting up to 20 pounds of force occasionally
  2.     Exerting up to 10 pounds frequently
  3.     Exerting a negligible amount of force constantly to move objects


          (If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work).


          Medium work:

  1.     Exerting up to 50 pounds of force occasionally
  2.     Exerting up to 20 pounds of force frequently
  3.     Exerting up to 10 pounds of force constantly to move objects


          Heavy work:

  1.     Exerting up to 100 pounds of force occasionally
  2.     Exerting up to 50 pounds of force frequently
  3.     Exerting up to 20 pounds of force constantly to move objects


          Very heavy work:

  1.     Exerting in excess of 100 pounds of force occasionally
  2.     Exerting in excess of 50 pounds of force constantly to move objects
  3.     Exerting in excess of 20 pounds of force constantly to move objects



  1. Visual requirements necessary to perform the job:


           Far vision:  clarity of vision at 20 feet or more


 X       Near vision:  clarity of vision at 20 inches or less


 X       Mid-range vision:  clarity of vision at distances of more than 20 inches and less than 20 feet


           Depth perception:  the ability to judge distance and space relationships, so as to see objects where and as they actually are


           Color vision:  ability to identify and distinguish colors


           Field of vision:  ability to observe an area up or down or to the right or left while eyes are fixed on a given point





  1.   PHYSICAL EFFORT (cont.)


  1.     Physical activity necessary to perform the job and frequency (e.g., continually, frequently, or occasionally):


      Climbing:        Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like, using feet and legs and/or hands and arms.  Body agility is emphasized.  This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion.


      Balancing:       Maintaining body equilibrium to prevent falling when walking, standing, or crouching on narrow, slippery, or erratically moving surfaces.  This factor is important if the amount and kind of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.


 X    Stooping:       Bending body downward and forward by bending spine at the waist.  This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles.


 X    Kneeling:       Bending legs at knee to come to a rest on knee or knees.


 X    Crouching:    Bending the body downward and forward by bending legs and spine.


       Crawling:      Moving about on hands and knees or hands and feet.


 X    Reaching:      Extending hand(s) and arm(s) in any direction.


 X   Standing:        Particularly for sustained periods of time.


 X    Walking:       Moving about on foot to accomplish tasks, particularly for long distances.


 X    Pushing:        Using upper extremities top press against something with steady force in order to thrust forward, downward, or outward.


 X    Pulling:         Using upper extremities to extent force in order to drag, haul, or tug objects in a sustained motion.



       Motion:          Using feet to push pedals.


 X    Lifting:          Raising objects from a lower to a higher position or moving objects horizontally from position to position.  This factor is important if it occurs to a considerable degree and requires substantial use of the upper extremities and back muscles.


 X    Fingering:     Picking, pinching, typing, or otherwise working with fingers rather than with the whole hand or arm as in handling.


 X    Grasping:      Applying pressure to an object with the fingers and palm.























































  1.   PHYSICAL EFFORT (cont.)                  


 X   Talking:          Expressing or exchanging ideas by means of the spoken word.  Those activities in which workers must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.


 X   Hearing:         Perceiving the nature of sounds with or without correction.  Ability to receive detailed information through verbal communication and to make fine discriminations in sound, such as when making find adjustments on machined parts.


      Feeling:           Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.


 X   Repetitive       Substantial movements (motions) of the wrists, hands,

      Motion:          and/or fingers.


















Disagreeable job conditions to which the employee may be exposed and the frequency (e.g., continually, frequently, or occasionally) of this exposure. 






               OF EXPOSURE









Temperature extremes









Equipment movement hazard






Electrical shock



Significant work pace/pressure






Other (specify):