A-Team Specialist
Job Details
Answers in Genesis / Ark Encounter - Williamstown, KY
Full Time
Operations
A-Team Specialist

SUMMARY:

The A-Team Specialist contributes to a positive guest experience for Ark Encounter guests. This is accomplished by being knowledgeable in Ark operation and processes, and in assisting department leadership as they manage day to day operations. This specialist is expected to demonstrate a high-level of excellence in professionalism and guest services across the operation. This position has a career path that will develop your spiritual and professional growth goals by supporting multiple projects in a God-honoring fashion to achieve great-results by tackling challenges while having fun along the way.

 

RESPONSIBILITIES:

  • Promote the mission and standards of Answers in Genesis.

  • Create a SERVE culture environment in all work done.

  • Model the behavior and culture of an Ark Encounter team member.

  • Execute exceptional guest service, as outlined in all formalized department training.

  • Demonstrate excellence in guest service, ability to problem solve, strong organizational skills, able to maintain safety standards, understanding guest needs, excellent communication skills.

  • Assist guests flow throughout the park.

  • Serve all departments by attending to daily operational tasks.

  • Attending daily operational needs and observable service breaks, as directed by or in coordination with department managers and -Service Excellence team coordinators.

  • Maintain a safe environment for guests by ensuring walkways are clear of products, boxes, spills, or any other potential tripping/slipping hazards.

  • Maintain thorough understanding of evacuation protocol.

  • Always display a servant attitude.

  • And all other duties and responsibilities as assigned by management.

EDUCATION & EXPERIENCE 

  • High school Diploma  

  • Proficiency with Microsoft Word, Excel, Outlook, and other productivity tools  

  • Excellent organizational skills with the ability to anticipate needs and priorities 

  • High attention to detail, capable of proofreading your own work and the work of others 

 

REQUIREMENTS 

  • Customer service oriented, dedicated to high guest satisfaction levels 

  • Ability to work independently with little or no supervision 

  • Good problem-solving skills and decision-making ability 

  • Ability to work in a fast-paced environment. 

  • Strong oral and written communication skills along with excellent interpersonal skills. 

  • Must demonstrate a servant attitude and humble spirit at all times. 

 

ITEMS NEEDED FOR POSSIBLE EMPLOYMENT 

  • Completion of on-line application, https://answersingenesis.org 

  • Resume 

  • Salary requirements 

  • Salvation testimony 

  • Confirmation of agreement with the AiG Statement of Faith 

  • Completion of a Background Check and Pre-Employment Drug Screen 

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