2181 - Residential Counselor I or II (Supportive Housing, NOC)
Job Details
Glisan Street House - Portland, OR
Full Time (30+ hrs. per week)
$12.75 - $16.76 Hourly
Residential Mental Health

This is a full time position at 40 hours per week, located at a residential supportive housing facility in NW Portland. The schedule is Tuesday through Saturday, NOC shift 11:00 pm to 7:30 am. 

Glisan Street is a 10 bed supportive housing site. Staff members are present 24 hours a day, seven days a week, including the clinical team. Glisan Street, serves and stabilizes some of Portland's most vulnerable adults in a compassionate and caring environment. Supportive housing provides an opportunity for residents to learn and practice the skills necessary to obtain and maintain independent permanent housing in the future.

Essential Function:

The Residential Counselor works as a member of an interdisciplinary team to implement and monitor treatment and co-ordinate care for residents within a residential facility, while supporting a Trauma Informed Care environment. With the high prevalence of trauma among individuals receiving mental health services, it is required the RC understand the effects of trauma on health, coping, and other aspects of the lives of those we serve. This position involves participation and implementation of program goals and objectives to promote a strengths-based, client-centered approach assisting residents in achieving individual goals, and ultimately integrating into the community. 

Essential Responsibilities:

This position description is not intended to be an all-inclusive list of responsibilities, skills, or working conditions associated with the position.  Management reserves the right to modify, add or remove duties as necessary. 

  • Coordinate treatment and continuity of care with community stakeholders, guardians, and representatives from the legal system, housing, social security, hospital care, medical care, and other community based agencies in order to assist with the treatment needs of clients on case load.
  • Provide supportive counseling, run therapeutic and psycho-educational groups, complete documentation and provide reports.
  • Provide consultation and collaboration with community partners including the County.
  • Comply with and implement the regulations, policies and procedures under which the clinic and residential facilities operate.
  • Assist in crisis situations as appropriate, following emergency protocols/procedures and coordinating with the treatment team with interventions which support a trauma informed environment for residents and staff.  
  • Document and maintain electronic health record (EHR) and ancillary records in a manner that assures compliance with all agency policies, program procedures and local, state, and federal regulations. Maintain accurate and up-to-date documentation associated with billing, assessment, treatment, client’s progress and other activities as required.
  • Check company email and facility log book each shift.
  • Coordinate with oncoming shift regarding resident concerns, building/program needs, and any issues relevant to ensure the smooth operation of the program.
  • Provide medication administration as delegated by a licensed medical practitioner if necessary.
  • Participate in all scheduled staff meetings, supervision sessions, and other departmental and agency meetings.
  • Respect and honor client’s rights and responsibilities and demonstrate professional boundaries and ethics.
  • Demonstrate responsibility for safety of residents, staff and property; possess familiarity with fire regulations and evacuation procedures.
  • Adhere to mandatory abuse reporting laws and HIPAA requirements.
  • Complete annual employee training requirements on a timely basis as indicated in the licensing requirements for the facility as well as agency requirements. Attend seminars, training and other educational opportunities in order to develop professional skills and abilities.
  • Remain awake on all shifts.
  • Perform other duties as assigned.

Role Specific Responsibilities:

  • Float positions require the incumbent to fill shifts to meet FTE by using electronic scheduler or by contacting the program management.
  • May be required to work a double shift, if the need arises, due to the staffing requirements within each program.
  • On-call employees provide relief to regular staff at either or all of the supported housing sites. They require the ability to work a flexible schedule and must commit to working a minimum of 4 shifts a month.


  • Residential Counselor I must have a high school diploma, GED or equivalent. 
  • Residential Counselor II must possess a Bachelor’s degree in a behavioral science field from an accredited college or university or three years of full time professional experience working with adults with severe and persistent mental illness. The job incumbent must demonstrate the competencies as outlined in OAR 309-016-0005 to become credentialed as a Qualified Mental Health Associate (QMHA). Certification must be current and in compliance with the OARs.
  • The CADC credential is preferred in addition to a Bachelor’s Degree given the high occurrence of substance use/abuse. 


Experience providing inpatient or outpatient services is preferred.

Specialized Knowledge, Skills and Abilities:

  • Must understand recovery model, motivational interviewing, illness management and recovery, evidence based practices, and strength based case management philosophies and strategies
  • Proficient in operating computer hardware and software (including EMR software)
  • Ability to enter and retrieve data and to prepare simple reports


  • Ability to perform CPR, First Aid, and properly use AED equipment.  CPR/ First Aid certifications are required and must remain current.
  • Driving may be required at some of our locations.  If driving is required, incumbent must possess a valid driver’s license, a recent three consecutive year driving history; clean driving record, ability to pass Driver Motor Vehicle (DMV) check and complete the Cascadia online Defensive Driving course.

Physical Demands:

Activities and structure support community integration assist program residents in learning socially acceptable behaviors. 

Employee must be approved to provide transportation using agency vehicles in order to support resident access to the community.  The RCII must also have the ability to assist residents to participate in a variety of activities, events, and excursions involving skills building and community integration. The employee must have the ability to assist the team in providing safety to all clients and staff in potentially volatile situations. 

  • Occasionally stooping, lifting (20-50 lbs), climbing (stairs), crouching, reaching and running
  • Regular sitting, standing, walking and keyboarding
  • Constant visual and auditory

Cascadia is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, color, sex, sexual orientation, gender identity, religion, national origin or age.