Assistant Program Director, Baxter Safe Haven
Job Details
Baxter Safe Haven - Elmhurst, NY
Full Time
9:00am to 5:00pm

Intro/Program Description: The Baxter Safe Haven is a 75-bed transitional housing residence for homeless adults.  Services include case management, harm reduction, housing readiness, counseling, medical and psychiatric services, groups and recreation, meal service and 24-hour 7 day a week security.


Purpose of Position: Provide support and clinical supervision to Clinical Coordinator and other social service staff (i.e.: housing specialists, harm reduction specialists, case managers) with the goal of helping clients achieve stable permanent housing. 


Schedule: Tuesday through Saturday, may require occasional evening, rotating on-call  - 9:00am to 5:00pm 


Ensure provision of quality and timely services, including psychiatric and medical care, entitlements, assessment & treatment planning, and linkages to day programs, clubhouses, employment, and recovery. Act as Liaison with on-site medical and psychiatric team.  Coordinate and manage day to day program operations along with Program Director.  Move clients into permanent housing.


  • Supervision of clinical and non-clinical staff
  • Ensure that all documentation (including, but not limited to, progress notes, service plans, health forms, housing applications, reports, etc.) is completed by direct service staff in a timely manner and within established deadlines as per agency and funding sources standards.; provide coaching on policies and clinical practice.
  • Support evidence-based practice models including person centered planning, motivational interviewing, trauma informed care, harm reduction, and strengths-based approach
  • Ensure collection, tracking, and analysis of data
  • Provide weekly supervision to staff; promote staff development, evaluate their work and initiate performance improvement plans when required;
  • Participate in intake/admission meetings of new clients
  • Coordinate client care with all onsite treatment providers, serve as liaison with medical and psychiatric staff
  • Advise staff re: clinical assessment of clients and need for hospitalization, coordinate 9.58 as needed
  • Assist with audit preparation and performance improvement plans as needed
  • Assist Program Director with daily program operations, serve as senior leader in Program Director’s absence
  • Interface with various community agencies, funders and stakeholders relevant to our client population
  • Coordinate the scheduling of all contracted treatment providers and consultants.
  • Collaborate with staff in other GRCC programs to coordinate client service
  • Attend staff meetings, case conferences, training programs and supervision meetings
  • Participate in developing group curriculum and facilitate group activities as needed
  • Other duties as required


Qualifications/Educational Requirements

  • LMSW or LMHC required, LCSW preferred
  • Supervisory experience required
  • Experience with transitional or supportive housing a strong plus
  • Experience working with individuals diagnosed with mental illness, substance use and homelessness strongly preferred.
  • Bilingual (English and Spanish) a plus


Skills, Knowledge and Abilities


  • Strong leadership skills
  • Understanding of homelessness, housing first, client centered approach, and harm reduction models preferred
  • Ability to multi-task/work in a fast-paced environment
  • Excellent verbal and written communications skills
  •  Strong interpersonal skills
  • Ability to work to collect, track, and analyze data
  • Team oriented
  • Good judgment and problem-solving skills
  • Strong organizational skills
  • Computer literate


Computer Skills: To perform this job successfully, an individual should have/be:

  • Able to work in the Microsoft Office Suite, should especially be proficient in Word and Outlook
  • Able to use or learn to use AWARDS database
  • Familiar with cloud-based payroll platforms such as Paycom (supervisor/manager functionality)
  • Able to use or learn other electronic databases, programs, and funder-related software as needed


Physical Requirements

Frequent walking and standing, occasional lifting


Work Environment

  • Indoor office  
  • Some visits to client dorms required