Program Director, Baxter Safe Haven
Job Details
Baxter Safe Haven - Elmhurst, NY
Full Time
9:00am to 5:00pm

Intro/Program Description: Goddard Riverside Community Center (GRCC) is a well-established  settlement house with an annual operating budget of over $30 million. GRCC is one of New City’s leading human service organizations meeting the basic needs of children, youth and families, homeless people, individuals with mental health and other special needs, and older adults through 25 plus programs at 22 sites across Manhattan. Goddard Riverside operates four permanent supportive housing residences and is opening a 75 bed transitional residence for adults experiencing homelessness. This will be Goddard Riverside’s first residence in Queens.


Purpose of Position: The Program Director is responsible for daily administrative and clinical oversight of social services program operations including staff supervision and collaboration with on-site building manager at the Baxter Safe Haven in Elmhurst Queens. The Program Director is responsible for daily program operations, working with funders, data collection and reporting, meeting all government regulations and deliverables, quality provision of services, and budget management. The Program Director will lead the team in proving a full range of case management services as well as medical, psychiatric, recreational and housing focused activities.  The primary goal is to help individuals achieve stable permanent housing.


Schedule: Monday to Friday, some evenings or weekends as needed, rotating on-call   -  9:00am to 5:00pm


Roles, Responsibilities and Essential Duties

1) Program Director tasks

  • Conduct individual and group clinical supervision; supervise Assistant Program Director, Administrative Assistant, Housing Specialists and other staff
  • Responsible for the recruitment, training, and supporting of social service staff: corrective actions as needed
  • Responsible for developing and managing program budget
  • Work with organization leadership and departments throughout Goddard to ensure quality provision of services in a safe and stable environment
  • Meet and exceed contract deliverables, work with DHS and other government bodies to ensure attainment of contractual obligations and compliance
  • Ensure ongoing staff training on client care issues, agency policies, best practices, and arrange for outside training as needed
  • Liaison with on-site and off-site medical and psychiatric providers
  • Respond to and manage crises as needed
  • Work closely with with DHS and other funders to achieve deliverables, adhere to all regualtions and standards, and maintain/increase fundingComplete funder reports on an ongoing and timely basis
  • Facilitate standardization of program policies and procedures, including orientation and onboarding materials Prepare for all internal and external audits, including creating, executing and reviewing Corrective Action Plans
  • Ensure quality service provision including the utilization of evidenced based practices for client centered services
  • Facilitate implementation of standardization of data collection methods, tracking, analysis and reporting of data. Use data analysis to adjust programming as needed..
  • Ensure data management is tied to funder deliverables, housing, Social Determinants of Health, and health outcomes
  • Collaborate with Buidling Manager, Security, Food Service, and Maintenance companies to ensure safety of all residents in a well maintained environment


2) Program oversight

  • Participate in intake/admission meetings of new residents
  • Lead regular staff meetings with to discuss tenant issues and program outcomes
  • Collaborate with Building Manager around facility and safety of staff and tenants
  • Work with several government and private funders to meet all regulations and deliverables
  • Ensure all incident reporting and follow up is done thoroughly and in a timely manner


3)           Community and agency liaison

  • Serve as liaison to other programs in GRCC’s continuum of services to ensure quality service provision and collaboration across the agency
  • Serve as liaison to funders, the community, and outside organizations
  • Work with executive leadership on new initiatives


4) Program development and improvement

  • Oversee and facilitate program reports and data management
  • Assist in developing program budget and monitor program expenses against budget
  • Prepare and/or review program evaluations and quality improvement plans
  • Develop and maintain relationships with government and private funders
  • Assist with grant writing as needed


5)           Other duties as required


Qualifications/Educational Requirements

  • LMSW /LCSW or LMHC required, Master’s Degree in related field may be considered with significant relevant experience
  • Experience with homeless individuals with mental illness required
  • Management/Supervisory experience required
  • Experience with transitional or supportive housing required


Skills, Knowledge and Abilities

  • Excellent verbal and written communication skills
  • Strong Interpersonal skills
  • Leadership ability
  • Excellent judgement and ability to handle crises effectively
  • Ability to work in fast-paced, residential environment
  • Strong problem-solving skills


Computer Skills: To perform this job successfully, an individual should be:

  • Able to work in the Microsoft Office Suite, should especially be proficient in Word and Outlook
  • Able to use or learn to use AWARDS database
    Familiar with cloud-based payroll platforms such as Paycom (supervisor/manager functionality)
  • Able to use or learn other electronic databases, programs, and funder-related software as needed


Physical Requirements

  • Moderate computer work; occasional lifting of up to 30lbs; some walking and climbing stairs to visit clients and access community spaces


Work Environment

Office in transitional housing building and some client visits may be required